Sr Advisory Solution Consultant - AMS CRM Foundry

ServiceNow • Chicago, IL

1d

About The Position

We are seeking a dynamic and experienced technical presales professional to join our CRM Foundry SSC team. You will join a team of expert ‘builders’, passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. You’ll be responsible for bringing cutting-edge Agentic AI use cases to life through rapid proof of concepts and strategic customer engagements. This is a hands-on role that requires technical depth, consultative and CRM industry expertise. Who you are You are a technically curious and innovation driven Solution Consultant with a passion for AI, Data, and Workflow. You’ve built multiple use cases in the platform and enjoy experimenting with AI. You thrive in fast-paced environments and want to help shape an AI-native Solution Consulting organization. What you’ll do Our mission is to partner with the Core and CRM SC teams often in partnership with the Core AI Foundry team and work directly with customers to understand their unique challenges and build intelligent, scalable AI first CRM solutions that solve their most mission-critical challenges.

Requirements

• 5+ years in technical consulting, solution engineering, or customer facing technical roles
• Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI’s potential impact in the function or industry.
• Strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.
• Ability to architect and implement complex systems under tight deadlines.
• Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies
• Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalent.
• Deep expertise with ServiceNow’s CRM (CSM, FSM, SOM) solutions and the NOW platform including OOTB Agents & Agent Studio

Nice To Haves

• Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus.

Responsibilities

• Conduct discovery sessions to understand customer environment, business challenges, and constraints
• Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life.
• Lead workshops and demonstrations for C-level executives and business stakeholders
• Iterate quickly based on evolving capabilities and customer feedback
• Create re-usable components and accelerators for future engagements and contribute to the development of best practices
• Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees