Sr. Manager - Software Engineering - Infrastructure

Salesforce•San Francisco, CA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are looking for a Sr. Manager to lead a critical team within Hyperforce! The team owns and builds services that make the Service Registry product. It owns all aspects of the product - including product roadmap, design, user experience, development and operations. The product is one of the key pieces of how Hyperforce infrastructure is defined and is used by all the Salesforce developers and service owners. The team is involved in some of the major initiatives around Hyperforce including scale as well as the second substrate. Due to the nature of the interaction, the team members have the opportunity to interface with and learn from some of the best architects in Salesforce. Your Impact: Participate in and lead critical architecture discussions and planning, ensuring technical decisions support long-term product success, stability, and scalability Proactively foresee and resolve systemic issues before they impact the experience and security of the product Influence and pave the way for Salesforce developers to safely implement infrastructure changes at scale across multiple cloud substrates. Advocate for technical excellence and guide teams toward resilient, high-quality engineering practices Lead multi-functional coordination, planning, and reviews with peers and leads across the organization to ensure smooth delivery and unified technical direction Act as a multiplier by providing exceptional mentorship, technical guidance, and career development. Empower teams to self-coordinate and maintain high morale. Actively participate in the hiring and interview process to maintain and grow a high-performance engineering culture. Partner closely with architect, developer experience Product Owners (POs), foundational service POs and other stakeholders to align engineering efforts with product objectives, define clear priorities, manage tradeoffs, and communicate execution risks Occasionally contribute to deeply technical development tasks to maintain hands-on expertise and provide critical support. Ensure teams are equipped with clear priorities and adequate resources to maintain velocity and deliver committed outcomes Make critical, data-driven decisions that directly contribute to the success and reliability of the product

Requirements

10+ years of progressive industry experience, including 3+ years directly managing and mentoring high-performing software engineering teams
Deep technical background in scalable, highly available platform development, with a focus on Java/JVM languages and modern cloud architecture designs
Leading teams and/or hands-on experience utilizing a major public cloud platform (AWS, Azure, or GCP) combined with expertise in Kubernetes and compute services.
Proven track record for implementing end-to-end service ownership, focusing on building reliable, self-healing services and driving robust automation
Demonstrated success in leading complex programs and effectively managing cross-functional stakeholders within a highly matrixed organization
Experience driving strategy around and actively utilizing open-source technologies
Strong foundation in Agile/Scrum methodologies, emphasizing secure coding practices and uncompromising code quality
Bachelor's degree (or foreign equivalent) in Computer Science, Engineering, or a related field, and five (5) years of progressively responsible experience, or a Master's degree (or foreign equivalent) and two (2) years of related experience.

Responsibilities

Participate in and lead critical architecture discussions and planning, ensuring technical decisions support long-term product success, stability, and scalability
Proactively foresee and resolve systemic issues before they impact the experience and security of the product
Influence and pave the way for Salesforce developers to safely implement infrastructure changes at scale across multiple cloud substrates.
Advocate for technical excellence and guide teams toward resilient, high-quality engineering practices
Lead multi-functional coordination, planning, and reviews with peers and leads across the organization to ensure smooth delivery and unified technical direction
Act as a multiplier by providing exceptional mentorship, technical guidance, and career development.
Empower teams to self-coordinate and maintain high morale.
Actively participate in the hiring and interview process to maintain and grow a high-performance engineering culture.
Partner closely with architect, developer experience Product Owners (POs), foundational service POs and other stakeholders to align engineering efforts with product objectives, define clear priorities, manage tradeoffs, and communicate execution risks
Occasionally contribute to deeply technical development tasks to maintain hands-on expertise and provide critical support.
Ensure teams are equipped with clear priorities and adequate resources to maintain velocity and deliver committed outcomes
Make critical, data-driven decisions that directly contribute to the success and reliability of the product