Sr. Manager, Site Reliability Engineering

Waystar • Atlanta, GA

45d

About The Position

We are seeking a seasoned and strategic Sr. Manager, Site Reliability Engineering (SRE) to lead a high-performing team responsible for the reliability, scalability, and performance of our critical systems and services. This role blends deep technical expertise with strong leadership and operational excellence, driving a culture of resilience, automation, and continuous improvement.

Requirements

• 8+ years of experience in software engineering, infrastructure, or SRE roles, with 3+ years in a leadership capacity.
• Proven experience managing distributed systems at scale in cloud-native environments (AWS, GCP, Azure).
• Strong understanding of observability tools (e.g., Prometheus, Grafana, Datadog), CI/CD pipelines, and infrastructure-as-code.
• Excellent communication and stakeholder management skills.
• Experience with agile methodologies and DevOps practices.
• Experience with Python, Powershell, and other similar languages
• Active use of artificial intelligence (AI) tools and techniques to enhance performance, drive innovation, and improve decision-making across business functions.
• Ability to leverage AI tools and platforms to streamline workflows, improve decision-making, and drive innovation.
• Curiosity and adaptability in exploring emerging AI technologies, with a mindset for continuous learning and experimentation.

Nice To Haves

• Experience with Kubernetes, service meshes, and microservices architecture.
• Familiarity with chaos engineering and resilience testing.
• Background in performance engineering or capacity planning.

Responsibilities

• Lead and grow a team of SREs, fostering a culture of ownership, innovation, and accountability.
• Define and drive the SRE roadmap in alignment with business goals and engineering priorities.
• Partner with engineering, product, and infrastructure teams to ensure reliability is built into every layer of the stack.
• Own the availability, latency, performance, and capacity of services across production environments.
• Implement and evolve SRE best practices including SLIs/SLOs, error budgets, incident response, and postmortems.
• Drive automation of operational tasks and improve system observability.
• Lead major incident response efforts, ensuring timely resolution and clear communication.
• Establish and refine incident management processes, including root cause analysis and follow-up actions.
• Monitor and report on system health, reliability metrics, and operational KPIs.
• Champion continuous improvement through blameless postmortems and reliability reviews.
• Ensure compliance with security, privacy, and regulatory standards.

Benefits

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees