Site Reliability Engineering Manager

Attain Finance•Greenville, SC

7d•$120,000 - $130,000•Remote

About The Position

Are you ready to make a difference in the world of consumer finance? At Attain Finance, we bring over 50 years of expertise in providing credit solutions across the U.S. and Canada. Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs. Join a leading consumer credit lender that thrives on innovation and collaboration, where your contributions are truly valued. Our portfolio includes distinguished brands like Cash Money®, LendDirect®, Heights Finance, Southern Finance, Covington Credit, Quick Credit, and First Heritage Credit. Each brand is constantly evolving to better serve our customers. Be part of a dynamic team that is shaping the future of consumer finance. Apply today and take the next step in your career with Attain Finance! We are seeking a strategic and people-first SRE Manager to lead our Site Reliability Engineering team in building scalable, resilient, and high-performing infrastructure. This role blends technical rigor with empathetic leadership, ensuring our systems are reliable while our engineers are empowered. You will architect operational excellence, drive incident response maturity, and foster a culture of trust, clarity, and continuous improvement.

Requirements

5+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure roles
2+ years of experience managing technical teams with a focus on mentorship and collaboration.
Strong proficiency in observability tools (Grafana, Thousand Eyes), and alerting systems (Go Alert)
Experience configuring storage alarms in Grafana and CloudWatch.
Familiarity with Azure Monitor.
Experienced in JAMS workload automation, including failure recovery and job management
Deep understanding of distributed systems, service-level objectives, and incident response frameworks
Demonstrated familiarity with Python, SQL, and PowerShell to support oversight of critical automation and tooling maintained by the SRE team.
Familiarity with ITSM platforms (Ivanti, ServiceNow) and device management tools (Intune, JAMF)
Demonstrated experience contributing to or leading CAB processes, with a focus on change control, risk mitigation, and stakeholder communication.
Excellent communication skills—able to translate technical insights into executive-ready narratives.
Proven ability to drive cross-functional initiatives and foster a culture of reliability and ownership.

Nice To Haves

Proven track record in cost optimization and strategic standardization
Experience managing hybrid cloud environments and global endpoint fleets
Familiarity with endpoint telemetry and predictive failure forecasting
Passion for building inclusive, high-performing teams and mentoring future leaders

Responsibilities

Lead and mentor a team of SREs, fostering growth, accountability, and cross-functional collaboration.
Drive incident management, postmortem analysis, and root cause remediation.
Architect scalable monitoring, alerting, and automation frameworks using tools like Grafana, Thousand Eyes, and Go Alert.
Configure and maintain storage alarms, ensuring proactive capacity management and system health.
Own the reliability roadmap: SLAs, SLOs, error budgets, and performance metrics.
Partner with Engineering, Infrastructure, IT Support, and Desktop Services to ensure seamless service delivery.
Manage and optimize JAMS batch workflows for change tracking, approvals, and operational transparency.
Champion infrastructure-as-code, CI/CD pipelines, and cloud-native reliability practices
Oversee the Change Advisory Board (CAB) meetings, ensuring changes are reviewed, documented, and aligned with reliability goals.