Sr Manager Site Management

IQVIA•Durham, NC

About The Position

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. The company creates intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. This role involves managing staff, ensuring proper onboarding and training, overseeing the quality of clinical work, developing Clinical Research Associates (CRAs), identifying and addressing quality risks, and formulating strategies to maximize the delivery of high-quality monitoring services. The Sr Manager Site Management will also support innovation, drive productivity, and collaborate with other teams to achieve exemplary customer service and continuous improvement.

Responsibilities

Participate in the selection for hiring new employees by conducting candidate review and participating in the interviewing process.
Ensure that new employees are properly onboarded and trained.
Conduct on-boarding training for new staff in conjunction with Human Resources and Learning and Development training programs.
Ensure that staff has the proper materials, systems access and training to complete job responsibilities.
Provide oversight for the execution of the training plan, SOP review and training experiences, as applicable.
Manage staff in accordance with organization’s policies and applicable regulations.
Plan, assign, and direct work, assess performance and guiding professional development, rewarding and disciplining employees, and addressing employee relations issues and resolving problems.
Participate in the allocation of resources to clinical research projects by assigning staff to clinical studies based on their experience and training.
Maintain systems compliance and oversight for effective project delivery.
Collaborate with the Clinical Lead/Project Lead to ensure that resource needs and site requirements are met.
Conduct Accompanied Site Visits (ASV’s) to develop CRA’s skills (e.g. patient recruitment).
Support CRA’s on solving project specific issues across site portfolio.
Manage the quality of assigned staff's clinical work through regular review and evaluation of work product.
Manage, develop, coach, and motivate CRAs to develop their skills to ensure that a high professional standard is achieved, and project targets are met.
Be an advocate for individual career development.
Identifies quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff.
Formulate strategies and action plans to maximize delivery of a high quality team/department monitoring service, ensuring achievement of individual/team/department targets, aligning with company strategies.
Actively support innovation and early adoption of technology.
Drive and support the team to meet adoption levels set for new systems and processes.
Ensures that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by clinical operations management.
May collaborate with other clinical teams and other functional leadership to manage project related challenges and to achieve exemplary customer service.
Drive continuous improvement in collaboration with other managers and their respective subfamily, ensure compliance with company policies, training, systems and processes.
Drive productivity and robust quality management to achieve quality delivery.
Provide insights and advice on local site management activities to support delivery strategies and risk mitigation when needed.
Share IQVIA and customer key business drivers with employees.
Drive decision making in line with these.
Participates in corporate or organizational departmental quality or process improvement initiatives.
Attend customer meetings, maintain interactions with any local sponsor affiliates (where applicable).
May mentor Junior Managers.
May act as a client liaison for local sponsor affiliates.
May mentor and coach new peers as they assimilate into this role.