Sr Manager, Service Sales

Otis Elevator Co.•San Francisco, CA

48d

About The Position

We are made to MOVE you. Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world. Otis Elevator Company is searching for a highly motivated Sr Manager, San Francisco Service Sales to lead a high performing team within the Chicago Suburbs operating territory. The Service Sales Manager is managing all sales processes, providing direction for continuous improvement initiatives and meeting or exceeding the operating territory’s (OT) business objectives. You will lead the service sales colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. This role has a direct reporting partnership with the General Manager of San Francisco. Your Leadership Impact Partner with and support the San Francisco General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives In partnership with the General Manager and Sales Enablement teams, build the OT’s service sales plan while managing standardized sales processes and sales management tools to be applied Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants As the Service Sales Manager, you will lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at risk or cancellations Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs

Requirements

Bachelor’s degree highly desired, with 5 years of experience
High school, or equivalent, plus 10 years of relevant experience
Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
5+ years business to business sales experience
5+ years people leadership experience in the elevator industry, or related industry
Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application
5+ years elevator industry management experience strongly preferred
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
Knowledge and strict enforcement of company EH&S policy and processes

Nice To Haves

Strong desire for candidates who have a proven track record of meeting financial goals and objectives

Responsibilities

Partner with and support the San Francisco General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives
In partnership with the General Manager and Sales Enablement teams, build the OT’s service sales plan while managing standardized sales processes and sales management tools to be applied
Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants
Lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes
Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at risk or cancellations
Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs

Benefits

The chance to work for an industry-leading brand with an historic legacy
A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
Enjoy three weeks of paid vacation, along with paid company holidays
We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
Life insurance and disability coverage to protect you and your family.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
Pursue your educational goals with our tuition reimbursement program.
Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.