Sr. Manager, Service Sales - Washington, DC

Otis•Landover, MD

About The Position

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company is searching for a highly motivated Sr Manager, Service Sales to lead a high performing team within the Washington DC operating territory. The Sr Manager, Service Sales is managing all sales processes, providing direction for continuous improvement initiatives and meeting or exceeding the operating territory’s business objectives. You will lead the service sales colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. This role has a direct reporting partnership with the General Manager of the Washington DC office . On a typical day you will: Partner with and support the Washington DC General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives In partnership with the General Manager and Sales Enablement teams, build the operating territory’s service sales plan while managing standardized sales processes and sales management tools to be applied Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants As the Service Sales Manager, you will lead the resolution of all customer issues within your operating territory as the key point of escalation including collection efforts and contractual disputes Develop a keen sense for key prospective customers within the operating territory and manage all accounts regarding any at risk or cancellations Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs

Requirements

3 years of elevator industry experience or in another service-oriented business.
3+ years B2B sales experience
Bachelor’s degree highly desired
Possess overall knowledge of products and product applications; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

Responsibilities

Partner with and support the Washington DC General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives
In partnership with the General Manager and Sales Enablement teams, build the operating territory’s service sales plan while managing standardized sales processes and sales management tools to be applied
Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants
As the Service Sales Manager, you will lead the resolution of all customer issues within your operating territory as the key point of escalation including collection efforts and contractual disputes
Develop a keen sense for key prospective customers within the operating territory and manage all accounts regarding any at risk or cancellations
Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs

Benefits

The chance to work for an industry-leading brand with an historic legacy
A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
Enjoy three weeks of paid vacation, along with paid company holidays
We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
Life insurance and disability coverage to protect you and your family.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
Pursue your educational goals with our tuition reimbursement program.
Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.