Sr. Manager, Salesforce Administration

Ziff Davis

4d • Remote

About The Position

Ziff Davis is looking for a highly qualified, highly motivated Director Salesforce Administration.
This role will be part of the Enterprise Applications group and will lead the teams supporting multiple Salesforce Orgs within Ziff Davis. Working closely with Sales, Marketing, Customer Service and Finance teams, you will be responsible for defining the vision and roadmap for salesforce. This is a hands-on leadership role where you will be responsible for implementing solutions and leading collaboration with different business units. The ideal candidate will be a leader with a great track record of large complex Salesforce projects. This position is fully remote and flexible on location.

Requirements

• Over 9 years of experience in the IT industry with a minimum of 5 years as a salesforce lead and architect supporting over 500 users at an enterprise level
• 6+ years hands-on experience in Salesforce development including Sales Cloud, Service Cloud, CPQ and Communities
• 5+ years of experience with custom configuration of Salesforce
• Excellent knowledge of the overall Salesforce landscape, Architecture and force.com platform, across Service, Sales, Community, Marketing, Analytics clouds
• Strong knowledge of Visual force and Apex fundamentals
• Strong knowledge of Lightning framework and developer console
• Experienced in Salesforce API integration
• Strong experience with writing Apex Triggers, Dataloader and custom code
• Experience working with business and technology leaders to solve complex business and systems problems
• Experience leading teams
• Excellent technical and communication skills to interface directly with stakeholders to design and deliver complex solutions
• Excellent written and verbal communication skills
• Strong organizational and interpersonal skills
• Ability to Multi-task and lead multiple projects
• Strong troubleshooting skills

Responsibilities

• Manage current Service Cloud and Sales Cloud environments while assisting with the vision and standards for new Salesforce.com solutions
• Manage a team of internal and external Salesforce developers and admins
• Consult on architectural approach with product and development teams
• Act as a lead for all Salesforce integrations and Salesforce administration
• Responsible for business and functional analysis, project management and risk analysis
• Develop and maintain custom data input screens, reports, dashboards, validation rules, and workflow
• Lead new projects like Salesforce Lightning and CPQ rollout
• Lead data migration and data cleansing initiatives in Salesforce
• Assist with the training of new and existing users
• Maintain system metrics to track trends in usage and data integrity
• Participate in cross-functional teams that address strategic business issues involving CRM, marketing, and sales operations
• Assist in the design & implementation of APIs and web-based interfaces
• Lead in developing and supporting integrations with other enterprise systems
• Develop training materials and train users on Salesforce functionality
• Work closely with business and outside vendors to provide the support for Ziff Davis’ business teams
• Work closely with internal and external auditors to meet audit requirements

Benefits

• Ziff Davis offers competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits.
• Our employees enjoy Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase Plan.
• We are committed to work-life balance with Flexible Time Off, Volunteer Time Off, and paid holidays.
• We offer family building and caregiving support and generous Family Care and Parental leave, when you need it.
• We also provide Fitness Reimbursement and access to wellness programs, ensuring our team stays healthy both physically and mentally.
• As part of our inclusive culture, we offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources.
• Our employees are recognized and celebrated through employee engagement programs and recognition awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed