Sr. Manager, Sales Operations

T-Mobile • Bellevue, WA

1d

About The Position

This role leads a team responsible for managing pricing, merchandising, and store signage programs across multiple sales channels. It focuses on creating operational efficiencies, ensuring brand compliance, and supporting customer service for internal and external stakeholders. The role includes oversight of dealer merchandising, pricing execution, vendor management, program management, and analytical reporting. Success is measured by the effectiveness of program execution, adherence to operational standards, and impact on channel metrics. The work directly influences sales operations support and enhances partner and customer relationships through program delivery.

Requirements

• High School Diploma/GED (Required)
• 4-7 years Management experience or a combination of 6+ years of people management and cross functional program leadership (in lieu of 5 years of people management experience). (Preferred)
• 2-4 years Telecommunications experience. (Preferred)
• 2-4 years Project/program management experience. (Preferred)
• Experience in supporting Sales Organization a plus. (Preferred)
• Experience in budget management and analysis. (Preferred)

Nice To Haves

• 4-7 years Management experience or a combination of 6+ years of people management and cross functional program leadership (in lieu of 5 years of people management experience).
• 2-4 years Telecommunications experience.
• 2-4 years Project/program management experience.
• Experience in supporting Sales Organization a plus.
• Experience in budget management and analysis.

Responsibilities

• Lead and support a team of program managers and analysts to deliver sales operations programs effectively
• Develop and maintain key metrics to monitor frontline support and program performance
• Standardize operational procedures for merchandising, pricing management, program execution, and reporting
• Provide operational support to field teams by resolving sales and partner relationship issues
• Design, develop, and manage lifecycle of programs related to dealer merchandising, pricing tools, and store operations
• Manage budget analysis and track expenses related to sales operations programs to ensure financial accountability
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees