Sr. Manager- Sales & Customer Management - Shift 1

NEW CARROT FARMS LLC•Bakersfield, CA

12h•$120,000 - $140,000

About The Position

The Sr. Manager – Sales & Customer Management at Bolthouse Fresh Foods will lead a team of Customer Service Managers & Account Executives. The Sr. Manager – Sales & Customer Management will maintain overall responsibility and accountability tied to all customer account activities, order management, product management, customer relationships, sales and problem-solving analytics and communications. This person will build a strong working relationship with various internal departments to achieve the highest level of customer service while enhancing mutual growth and profitability for the business. This role requires a proactive and forward-thinking individual who will act as an advocate for customers while still meeting company objectives.

Requirements

Bachelor’s degree and/or 7+ years customer service, sales, logistics experience or closely related field.
2-4 year management experience in customer service, sales, and/or logistics.
Computer literacy: Microsoft Office Suite to include Word, and Excel
Proficient use of English language when speaking, reading and writing
Strong problem-solving skills
Strong interpersonal skills and the ability to handle a high‐stress, multi‐task environment
Possess logical problem-solving skills, analysis and strategic thinking abilities.
Proven organizational skills with the ability to balance multiple customers and deadlines.
Candidates must have a verifiable history of safe vehicle operation and meet company standards for driving eligibility. This includes maintaining a clean driving record, which will be reviewed through a background check.

Nice To Haves

MBA or advanced degree preferred.

Responsibilities

Leading Sales Customer Managers and Account Executives: Provide strong leadership to the Sales Customer Management team of Managers & Account Executives, coaching and guiding them to achieve performance goals, enhance customer satisfaction, and drive revenue.
Cross-Functional Coaching: Work closely with Account Executives to develop their skills in cross-functional collaboration, ensuring they effectively engage with internal teams (sales, demand planning, operations, warehouse, finance) to address customer needs and improve outcomes.
Creating a Unified Team: Foster a cohesive and collaborative team environment by creating a culture of shared goals, mutual respect, and continuous improvement, ensuring all team members work together towards common objectives.
Order Fulfillment & Accuracy: Oversee the timely and accurate processing of customer orders, ensuring products meet customer specifications and optimizing the supply chain.
Proactive Issue Resolution: Act as an escalation point for complex customer order issues, collaborating with operations and internal teams to resolve challenges and maintain high customer satisfaction.
Pricing & Contract Compliance: Ensure accurate pricing in internal systems and invoices. Resolve any discrepancies, ensuring compliance with promotional and contractual terms.
Monitor short payment trends linked to order management and customer service performance, ensuring timely root cause analysis, corrective actions, and adherence to billing and pricing controls to minimize revenue leakage and improve cash flow.
VMI Oversight: Manage the Vendor Managed Inventory program, ensuring seamless inventory management, stock levels, and on-time deliveries in alignment with customer needs and expectations.
Customer Relationship Building: Cultivate strong relationships with customers, fostering long-term partnerships through proactive service and a customer-centric approach.
Revenue Generation: Identify opportunities to increase revenue within existing accounts by leveraging cross-selling and upselling strategies, while supporting the sales team to expand product offerings and grow business.
Customer Engagement: Regularly engage with customers through phone, email, and site visits to reinforce relationships and capitalize on sales opportunities.
Analytical Problem Solving: Guide the team in resolving complex customer issues, providing actionable insights to improve both team performance and customer service.
Reporting & Performance Analysis: Review and analyze reports, identifying trends, risks, and opportunities to optimize operations and enhance profitability.
Support Sales Leadership: Assist in sales forecasting, proposal development, and relationship management with key customers, ensuring strong customer service.
Strategic Pricing: Collaborate with Retail Sales team to influence pricing strategies for excess products, ensuring alignment with business goals and customer expectations.
Product Expertise & Collaboration: Provide in-depth product knowledge and collaborate with internal teams (operations, production, marketing, finance) to ensure product specifications meet customer needs.
Inventory Reclamation: Work with the team to identify opportunities to sell excess product, driving additional revenue through retail and wholesale accounts.
ERP & BI Tools: Leverage ERP and BI software to manage customer accounts, monitor inventory levels, and assess sales activity.
Provide training and support to your team on effectively utilizing these tools.
Partner with IT to help implement business projects such as ERP implementations or PowerBI reporting.