Sr Manager, Robotics Solutions Engineering

Johnson & Johnson Innovative Medicine•Santa Clara, CA

About The Position

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech The Sr. Manager, Robotics Solutions Engineering leads and mentors the Robotics Solutions Engineer (RSE) team. They are accountable for conducting effective performance management. Leads team strategy, processes, and assignments for the RSE Team and supports organizational objectives and business service goals. Defines project terms to meet objectives and goals of the service area of complex medical equipment in the field. Directs workflow for strategic plans and serves as a primary point of contact for the team as the system install base grows within North America.

Requirements

Permanently authorized to work in the U.S., must not require sponsorship of an employment visa (e.g., H-1B or green card) at the time of application or in the future.
8+ years of field service leadership in medical device capital equipment.
Demonstrate industry standard knowledge, skills, behavior, and history of success in medical capital equipment.
Fundamental understanding across software, controls, robotics, mechanical, and electrical engineering, with ability to quickly come up to speed in new technical areas
Excellent collaboration, communication, and interpersonal skills working hand-in-hand with commercial teams.
Travel frequency up to 70% within the US.
Bachelor's Degree in a related technical field.

Nice To Haves

Robotic system experience is highly desired.
Proven history of successfully building, growing, and managing a team.
Track record of leading the growing the business of service.
Master highly desired.

Responsibilities

Directly responsibility for technical and commercial aspects of the Robotics Solutions Engineering team.
Lead, mentor and develop the team into a culture of service to drive business results.
Strategic plan for team US expansion and growth.
Support commercial activities and sales of service offerings when required.
Leading a team responsible for verification, testing, configuration management, and root-cause analysis of robotic systems including operating the system in clinical settings of OTTAVA fleet.
Development and coaching of the team in skills necessary to provide excellent service and support to healthcare professionals, ensuring optimal system performance and customer satisfaction.
Execute specific tasks including documentation and metrics for the team.
Participate in process improvement discussions to increase team efficiency and effectiveness.
Engage in a continuous effort of learning and training to expand the knowledge of RSE on our robotics systems.
Safely work in a manufacturing environment and ability to follow all safety and hazard requirements.
Provide reports and updates to senior management on status and strategic goals.
Interface with Systems Engineering, Product Support Engineers, Quality, and other cross functional teams to gain alignment and knowledge to continuously improve our system Uptime and Mean-Time-To-Repair (MTTR)

Benefits

Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours