Sr. Manager, Project Management (Hybrid)

Capital One • Riverwoods, IL

1d • Hybrid

About The Position

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. In this role, you will be responsible for project management and transformational change in the acquisitions offers area. This will include working across operations managers, software engineers, and product leaders to drive significant and efficient improvements that unlock massive customer potential. You will leverage data to glean insights, make decisions, and communicate to audiences at all levels. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity and engage with Product and Tech leadership to design efficient and effective controls. On any given day you will be: Designing, developing, managing, and leading product operations initiatives in a complex dynamic environment, revising needs to meet changing requirements and serving as a subject matter expert Partnering cross-functionally with internal customers to provide strategic and tactical thought partnership to effectively drive results Building relationships and collaborating with key stakeholders to ensure delivery of commitments Distilling big picture intent into pragmatic requirements, priorities, and implementation plans Intimately understanding the heart of acquisition product operations and represent the voice of that operation to multiple product teams and internal stakeholder groups Leading developing products, benefits definition, management of changes in the operational environment Ensuring the day-to-day delivery of key functions required for managing customer accounts while problem solving with the team and key stakeholders Creating and delivering presentations to senior management. Guiding and influencing senior management discussions and decisions The Successful Candidate: Thinks strategically, understands the big picture but is also able to execute flawlessly with close attention to detail Builds strong relationships, influences across levels and functions, and delivers great results through others Asks the tough questions and challenges the status quo Solves complex problems and drives action across the organization Has a bias towards action, tries things and sometimes fails. Works well in a hybrid agile framework and coordinate iterative delivery with a focus on results Thinks end-to-end and puts the customer first Understands the goals and leverage in Card Acquisitions Is technology fluent - needs to be able to work in a technology world and ask great questions of product and systems engineering counterparts Has experience automating complex and entrenched processes and delivering improvements Leverages analytical, risk, and process management skills to improve customer outcomes and increase our efficiency Represents the organization well across the company and externally; enhances the organization’s brand Creates high levels of energy and motivation throughout challenges and obstacles Develops strong relationships with product leaders and other stakeholders Seeks to be a part of diverse, inclusive team where there is an emphasis on caring for the customer, associate well-being and fostering strong relationships Is comfortable leading teams through complex changes

Requirements

• Bachelors Degree or military experience
• At least 5 years of experience in Project management or Product management
• At least 5 years of experience working with analytical, data management or software engineering teams
• At least 3 years of stakeholder or relationship management experience

Nice To Haves

• Masters Degree or MBA
• 6+ years of experience in Project management or Product management
• 6+ years of experience working with analytical, data management, or software engineering teams
• 5+ years of experience in Technology Delivery (software or infrastructure)
• PMP, Lean, Agile or Six Sigma certification
• Strong communication, problem solving and collaboration skills

Responsibilities

• Designing, developing, managing, and leading product operations initiatives in a complex dynamic environment, revising needs to meet changing requirements and serving as a subject matter expert
• Partnering cross-functionally with internal customers to provide strategic and tactical thought partnership to effectively drive results
• Building relationships and collaborating with key stakeholders to ensure delivery of commitments
• Distilling big picture intent into pragmatic requirements, priorities, and implementation plans
• Intimately understanding the heart of acquisition product operations and represent the voice of that operation to multiple product teams and internal stakeholder groups
• Leading developing products, benefits definition, management of changes in the operational environment
• Ensuring the day-to-day delivery of key functions required for managing customer accounts while problem solving with the team and key stakeholders
• Creating and delivering presentations to senior management.
• Guiding and influencing senior management discussions and decisions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level