Sr Manager, Program Management

McDonald's Corporation • Chicago, IL

67d

About The Position

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 
Department OverviewThe Global Technology, Strategy & Planning team is focused on strategy formulation and prioritization, strategic and operational planning, program management, and vendor management efforts while building next-gen Total Cost of Ownership capabilities.
The Sr. Manager, Program Management role reports to the Director, Global Technology, Program Management Office (PMO). This role leads and directs projects that are very cross-functional and highly complex using different development methods which often require considerable resources and high levels of functional integration.

Requirements

• 6 – 8 years’ experience required: Prior corporate and global program management experience required with 6+ years managing multi program workstreams.
• Demonstrates as a deep Subject Matter Expert (SME) in Project and Program Management process and tools. Required experience in Confluence and JIRA are a must with experience in Planview a plus.
• Strong technical background preferred with an understanding of requirements gathering, solutioning, and back-end testing, etc.
• Experience communicating effectively with high levels of management and direct client contact.
• Experience with software methodology development processes (i.e. ADLC, SDLC, Lean).
• Ability to create presentations and write business cases for senior leadership.
• Ability to work under tight deadlines managing multiple key business priorities.
• Ability to solve very complex problems and deal with a variety of work situations.
• Strong understanding of a variety of technology solutions.
• Highly experienced with dev/ops principles.
• Bachelor’s degree in related field required: Project Management Professional (PMP) preferred; Agile Certifications preferred (e.g. PSM, CSM, etc.) or equivalent work experience preferred.

Responsibilities

• Manage project plans, roadmaps and execution to achieve the project goal using various development methods (i.e Agile, Waterfall, etc)
• Manage project changes using appropriate verification techniques to keep the project on track.
• Align stakeholders and team members by ensuring a common understanding of expectations for the project.
• Responsible for ensuring detailed requirements, constraints, and assumptions with stakeholders are identified and completed to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups) and completing the project charter.
• Work to identify and implement approved actions and workarounds to mitigate risks.
• Document high-level risks, assumptions, and constraints using historical data and expert judgment to understand project limitations.
• Lead the adoption of key learnings from project retrospectives.
• Improve team performance by leading, mentoring, training, and communicating effectively and in a timely manner.
• Act as a mentor and driver of the adoption of GT PMO processes and standards.
• Define project roles, responsibilities, tools, artifacts and best practices.
• Support, lead, and ensure the standardization of processes for implementing projects across all clients, in accordance with best practices related to the SDLC and ADLC.
• Identify and/or elevate ideas for improving the delivery model, ways of working and/or methodologies.
• Contributes to the performance of a team by overseeing work of other managers.
• Effect change within a function without direct exercise of command. Can be internal and external and primarily of shared interested.
• Solve difficult problems impacting a team or project; identify ways to improve current customer needs.
• Accountable for managing projects using various development methods (i.e. Waterfall, Agile, etc) with moderate risk.
• Develops and executes necessary artifacts that are critical for successful project and program management.

Benefits

• This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees