Sr. Manager, Program Management, ReCommerce

Amazon • Bellevue, WA

1d

About The Position

At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost
of returns, zero defects, and zero waste.
We are an agile, innovative organization dedicated to ‘making zero happen’ to
benefit our customers, company, and environment. We are constantly innovating to
create long-term value at Amazon by investing in the future and focusing on the
planet, not just on the bottom line. WWR&R includes business, product, program,
operational, data, and software engineering teams, who together manage the
lifecycle of returned and damaged products.
In this role, you will lead a team of program managers and process specialists
responsible for under the roof quality metrics, working with both business and
operational partners to standardize processes, workstations, training, and item
evaluation content. You will champion and diagnose global Amazon processes,
identify improvement opportunities, devise strategies and guide/implement the
improvement effort including standardization worldwide. You will be a caretaker
for global best practice sharing and documentation. You will be influential in
forging cohesive business relationships between our product, operations, and
business retail and FBA teams, while designing scalable, systematic solutions
that improve our quality metrics and reduce customer concessions. You will be
responsible for identifying and driving short-term improvements through your
team, while building strategies that support our Reverse Logistics building of
the future.
Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

Requirements

• 7+ years of program or project management experience, or Bachelor's degree
• 7+ years of team management experience
• 10+ years of program or project management experience
• 7+ years of cross functional project delivery experience
• Bachelor's degree in management, business administration, economics, engineering, marketing
• Experience with SQL and data visualization tools such as Tableau

Nice To Haves

• Experience implementing repeatable processes and driving automation or standardization
• Experience in creating process improvements with automation and analysis, or experience delivering results for large, cross-functional initiatives/projects
• MBA, or Master's degree
• Experience managing, analyzing and communicating results to senior leadership while working cross functionally across several teams
• Experience in creating process improvements with automation and analysis, or experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits)
• Detail-oriented with a demonstrated ability to self-motivate and motivate project team members to achieve team’s goals

Responsibilities

• Managing a team of program managers and process specialists responsible for under the roof quality metrics (e.g., sellable yield, concessions, audit success) for the Reverse Logistics network
• Reporting progress against key goals and metrics with executive leaders in WBR, MBR, and QBRs
• Determining the long-term strategy to improve evaluation accuracy of returned and damaged goods worldwide
• Balancing Amazon (and Seller’s) Recovery with customer trust
• Deep diving and responding to executive escalations for customer trust issues for products resold to customers
• Partnering with ReLo Operations, ACES, Product, and business teams to launch new programmatic initiatives that improve recovery while reducing concessions

Benefits

• Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager