Sr. Manager, Product Management – Loyalty Products & Customer Engagement

The Home Depot • Atlanta, DE

83d

About The Position

The Product Management Sr. Manager, Loyalty Products & Customer Engagement, is responsible for attracting, retaining, and developing top talent focused on assessing market needs and inspiring cross-functional product teams to find the fastest way to achieve value around those needs. This product group is the core engine for driving customer retention and value exchange, owning the core loyalty program engine, customer-facing experiences, and internal associate-facing tools. The Product Management Sr. Manager focuses on guiding and executing the delivery of business value to drive sales, improve efficiency, and improve customer satisfaction through the production of quality products. This includes ensuring that business users can manage complex loyalty program rules, deliver personalized benefits and incentives, and provide internal partners with the essential tools needed to service high-value customer accounts and grow our B2B capabilities. Within their designated enterprise product line, Sr. Managers work closely with teams of developers, designers, and business partners across the Enterprise. They guide in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams focused on optimizing the platform stability, program feature richness, and operational efficiency of the customer engagement ecosystem. The Product Management Sr. Manager leads the strategy to deliver quality products that add value across the loyalty lifecycle. The Sr. Manager is skilled and experienced in generating innovative ideas for growth within their respective areas and across the Product Management organization. They must exhibit the ability to lead managers and their teams, driving change management and process improvement across these core loyalty and operational platforms. The Product Management Sr. Manager often leads senior-level Product Managers and/or leads teams of Product Managers that are responsible for higher-profile, more impactful products.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 6-8 years of relevant work experience, at least 5 years in loyalty management systems.
• Proficiency in managing complex vendor relationships and contract negotiations for enterprise loyalty platforms.
• Mastery of modern software development product management practices and leading complex product roadmaps using agile methodologies.
• Mastery of identifying goals, metrics and analytics to measure product value.
• Proficiency in guiding more junior team members through Product Management fundamentals.
• Mastery of working in a fast paced, fluid environment where priorities shift on a regular basis.
• Mastery of working as a Product Manager in a modern software development based enterprise environment.

Nice To Haves

• Mastery of working as part of a collaborative, cross-functional, modern software design and development team.
• Proficiency in communicating with and influencing functional and technical team members at all levels in the organization.

Responsibilities

• Looks across product teams and feature sets with a focus on alignment and dependencies.
• Sets the overall product vision and strategies for the enterprise product through an understanding of customer and associate needs.
• Applies domain expertise to provide thought leadership and translate vision into action to drive business growth.
• Collaborates across the enterprise to create alignment between products to provide a seamless user experience.
• Understands financial and business impact of proposed product updates and activities within portfolio.
• Identifies goals, metrics and appropriate analytics to measure the performance of the product and its individual features.
• Drives product development by reviewing performance and directing work efforts of product teams.
• Documents, reviews and validates to meet quality and change control standards.
• Provides leadership, mentoring and coaching to Product Managers.
• Attracts, retains and develops top talent to build a world class Product Management Team.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• paid_holidays
• paid_volunteer_time
• tuition_reimbursement
• employee_discount_programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees