Sr. Manager Pro Experience

The Home Depot•Atlanta, GA

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Sr. Manager, Pro Experience (PMO Focus) serves as a strategic leader within the Home Depot Pro organization, driving the successful delivery of cross-functional programs that support Pro customer growth, operational excellence, and enterprise-wide transformation. This role acts as a Program Management Office (PMO) leader, providing structure, governance, and cross-team alignment for complex initiatives that span multiple business units. This leader owns one or more workstreams within large-scale programs and is accountable for end-to-end program management—including planning, scoping, road mapping, risk mitigation, stakeholder communication, and execution oversight. The Sr. Manager ensures initiatives are delivered on time, within scope, and aligned to strategic business objectives. The role also synthesizes customer, operational, and financial insights to inform program decisions and drive measurable outcomes. As a champion for best-in-class Pro customer experience, this leader strengthens cross-functional partnerships and ensures that all programs reinforce an exceptional experience across channels, platforms, and touchpoints. Strong leadership, communication, and analytical abilities are critical, as the role regularly presents recommendations, status updates, and business cases to senior leadership.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Nice To Haves

5+ years of leadership experience, preferably in a program management, strategy, or operations environment
Consulting, retail, or transformation program experience
Strong working knowledge of Microsoft Office Suite
Working knowledge of Tableau and dashboard reporting tools
Demonstrated ability to collaborate across highly matrixed organizations
Strong analytical skills, including the ability to apply advanced mathematical or statistical techniques
Ability to interpret financial documentation and draw accurate conclusions
Demonstrated program or project management expertise, ideally within a PMO framework
Ability to translate complex technical concepts into clear, actionable communication for diverse audiences
Strong negotiation and conflict-resolution skills
Excellent written and verbal communication skills

Responsibilities

Lead PMO workstreams or entire programs supporting strategic Pro Experience and enterprise-level initiatives.
Develop and maintain detailed project plans, timelines, dependency maps, and governance structures.
Drive alignment across cross-functional partners—including Product, Operations, Sales, Marketing, Finance, and Technology.
Establish and maintain program dashboards, KPI tracking, reporting cadences, and communication plans.
Identify risks, issues, and roadblocks, and proactively manage mitigation strategies.
Conduct strategic analysis of customer and business insights, ensuring program decisions are data-informed.
Facilitate stakeholder meetings, workshops, program readouts, and leadership updates.
Ensure seamless execution of program milestones and transition plans.
Champion Pro customer experience enhancements in all program activities.
Foster a culture of continuous improvement, operational rigor, and high accountability.
Business Acumen / Data Analysis - Responsible for ownership of individual or team work through Identifying, researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise
Develop Recommendations - Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc.)
Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement
Project Management - Responsible for leading teams to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; May work on medium to large initiative-specific projects within workstreams; Effectively communicates projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholder including executive leaders and sponsors