Sr Manager, Operations - AMZ8004.12

Amazon•Theodore, AL

1d•$135,000 - $182,700

About The Position

Multiple Positions Available: 1. Deliver the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations. 2. Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning. 3. Manage and lead a team of operations and area managers, coach and mentor the team to ensure performance objectives are met, and build positive employee relations and leadership bench strength within the fulfillment center. 4. Use lean process improvement methodologies and performance metrics to increase efficiency within processes. 5. Drive creation of quality initiatives, process change initiatives, and other lean initiatives to enable functional area and the fulfillment center to meet and exceed business plan. 6. Responsible for the overall safety, quality, performance and customer experience of either inbound or outbound operations. 7. Participate in the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations. 8. Set and clarify requirements and expectations for operations and area managers. Measure performance, provide feedback, and hold operations managers accountable for their performance and the performance of their departments. 9. Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building. 10. Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings. 11. Work closely with support staff (hr, finance, facilities, safety, IT and other sr. operations managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives. (40 hours / week, 8:00am-5:00pm, Salary Range $135000 - $182700) Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Requirements

A Master's degree, or foreign equivalent, in Business Administration, Industrial Engineering, Operations Engineering, Mechanical Engineering, Supply Chain or related discipline and 2 years of experience in job offered or technical management, management consulting, or engineering related occupation. In the alternative, a Bachelor’s degree, or foreign equivalent, in Business Administration, Industrial Engineering, Operations Engineering, Mechanical Engineering, Supply Chain or related discipline and 5 progressively responsible post-baccalaureate years of experience in job offered or technical management, management consulting, or engineering related occupation.
2 years of management experience (salaried workforce or program management) in a global supply chain, manufacturing, production/procurement, distribution, logistics or related environment/operations.
2 years of experience using lean process improvement, six sigma methodologies or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, and logistics.
1 year of cross-functional coordination experience across different business units and experience conducting qualitative/quantitative data analysis to support business decision making and cross-functional initiatives.
All applicants must meet all the above listed requirements.

Responsibilities

Deliver the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations.
Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
Manage and lead a team of operations and area managers, coach and mentor the team to ensure performance objectives are met, and build positive employee relations and leadership bench strength within the fulfillment center.
Use lean process improvement methodologies and performance metrics to increase efficiency within processes.
Drive creation of quality initiatives, process change initiatives, and other lean initiatives to enable functional area and the fulfillment center to meet and exceed business plan.
Responsible for the overall safety, quality, performance and customer experience of either inbound or outbound operations.
Participate in the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
Set and clarify requirements and expectations for operations and area managers. Measure performance, provide feedback, and hold operations managers accountable for their performance and the performance of their departments.
Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
Work closely with support staff (hr, finance, facilities, safety, IT and other sr. operations managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.