Sr Manager of Gaming Operations

Miami Valley Gaming•Lebanon, OH

About The Position

SUMMARY: The Sr. Manager, Gaming is responsible for overseeing all facets of Gaming Operations. ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned. Oversees day to day operation of the Gaming Operations, including guest service, labor, service management and projects. Projects can be for Gaming Ops and Gaming Tech. Assists with developing and managing the budget for the Gaming Department. Accountable for budget and profitability of Gaming Operations. Ensures alignment between Gaming Operations, Gaming Tech and all other external teams. Demonstrates ability to train, motivate, and develop a cohesive team. Shows commitment to guest satisfaction, developing service standards to exceed guest expectations. Implements and maintains departmental policies to ensure they are followed by team members. Fosters teamwork and open communication within department in which all team members understand expectations and goals. Analyzes operations from various aspects (labor, guest experience, operating costs, coin in, gross win, etc.) to increase profitability and reduce expenses. Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. Reviews feedback from guests and ensures appropriate action is taken. Maintains strong working relationships with other departments and vendors. Suggests changes to the Director of Gaming that would maximize company revenue. Delegates authority and assigns responsibilities. Responsible for the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the company's competitive position. Stays abreast of changes in the gaming industry to best serve the objectives of the organization and adjust plans accordingly. Responsible for the development, interpretation, and implementation of departmental policies, operating procedures, and training programs, manuals, directives, work schedules, rules and regulations for the Gaming department. Development of staff, interviews, hiring, and evaluations. Reviews department's financial data and activities with Senior Director of Gaming. Ensures all policies, procedures, and practices are consistently followed and comply with service standards, Ohio Lottery Commission rules, internal controls, company policies, collective bargaining agreements and all other regulatory requirements. Meets with Departmental Directors and Managers as necessary. Follows GuestPath Service Standards, Operational Service Standards, and SERVE expectations. Performs duties in a safe manner; report any potential safety hazards to management staff. Performs any reasonable, temporarily assigned job duties outside the position's job description, where, in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. STANDARDS OF PERFORMANCE

Requirements

Five to seven years' experience in Gaming, Slot or VLT operations.
Track record reflecting strong knowledge and experience in all aspects of electronic gaming, including technology and operations.
Three (3) or more years management experience in a gaming environment.
Ability to obtain a valid gaming license.

Nice To Haves

A 4-year degree in related fields or equivalent work experience is preferred

Responsibilities

Oversees day to day operation of the Gaming Operations, including guest service, labor, service management and projects.
Assists with developing and managing the budget for the Gaming Department.
Accountable for budget and profitability of Gaming Operations.
Ensures alignment between Gaming Operations, Gaming Tech and all other external teams.
Demonstrates ability to train, motivate, and develop a cohesive team.
Shows commitment to guest satisfaction, developing service standards to exceed guest expectations.
Implements and maintains departmental policies to ensure they are followed by team members.
Fosters teamwork and open communication within department in which all team members understand expectations and goals.
Analyzes operations from various aspects (labor, guest experience, operating costs, coin in, gross win, etc.) to increase profitability and reduce expenses.
Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
Reviews feedback from guests and ensures appropriate action is taken.
Maintains strong working relationships with other departments and vendors.
Suggests changes to the Director of Gaming that would maximize company revenue.
Delegates authority and assigns responsibilities.
Responsible for the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the company's competitive position.
Stays abreast of changes in the gaming industry to best serve the objectives of the organization and adjust plans accordingly.
Responsible for the development, interpretation, and implementation of departmental policies, operating procedures, and training programs, manuals, directives, work schedules, rules and regulations for the Gaming department.
Development of staff, interviews, hiring, and evaluations.
Reviews department's financial data and activities with Senior Director of Gaming.
Ensures all policies, procedures, and practices are consistently followed and comply with service standards, Ohio Lottery Commission rules, internal controls, company policies, collective bargaining agreements and all other regulatory requirements.
Meets with Departmental Directors and Managers as necessary.
Follows GuestPath Service Standards, Operational Service Standards, and SERVE expectations.
Performs duties in a safe manner; report any potential safety hazards to management staff.
Performs any reasonable, temporarily assigned job duties outside the position's job description, where, in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.