Sr Manager, New Equipment Operations - Northwest

Otis Elevator Co.•San Francisco, CA

1d•$140,000 - $220,000•Remote

About The Position

We are made to MOVE you. Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world. Otis Elevator Company is searching for a highly motivated Sr. Manager for New Equipment Operations for the Northwest. In this role you will be responsible for managing al operations processes, providing direction for continuous improvement initiatives, and meeting or exceeding the operating territory’s (OA) business objectives.

Requirements

High school diploma or equivalent required; bachelor’s degree preferred
Experience working with field level associates required
Leadership experience required
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
Knowledge and strict enforcement of company EH&S policy and processes

Nice To Haves

10+ years elevator industry experience or experience leading technicians in a similar industry preferred
Management experience a plus

Responsibilities

Drive Performance to Estimate in the branch offices
Ensure adherence to Sales Installation Process (SIP)
Ensure branches are in compliance with CPM17 and GS110 policies
Drive NE QOP callback rate
Ensure kick off meetings and target hours assigned prior to start of the project
Provide on-going training, development, and leadership to the new equipment operations team
Provide technical direction to field operations staff and participate in large bids
Responsible for the quality of all new installations in designated territory
Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
Report and present on recommendations for all product designs and performance requirements
Monitor field tests as well as first inspection and data reports
Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance
Proactively aid the region in regard to the malfunctioning of equipment
Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
Drive a safety culture throughout territory through communication, discipline, recognition and train
Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, FPA’s

Benefits

We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
Enjoy three weeks of paid vacation, along with paid company holidays
We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
Life insurance and disability coverage to protect you and your family.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
Pursue your educational goals with our tuition reimbursement program.
Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

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