Sr. Manager, Network Operations Center
About The Position
Position: Senior Manager, Network Operations Center Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation. As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team! Position Overview: The Sr. Manager's primary responsibility will be to assist in the management of daily operations within the NOC. Primary focus will be either Change Management or Incident Management. Candidate will participate as a team member in defining and implementing monitoring solutions as well as policies and procedures used in the day to day operations in the NOC. Company Benefits: Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including: Health, vision, and dental insurance! Paid vacation, holidays and flex paid time off! 401K with generous company match! Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided ! Education Enrichment up to $5,000 per year for qualified employees! Employee Wellness Program!
Requirements
- Bachelor's degree required.
- Ability to work under stress and follow detailed procedures, as well as possess good decision making skills.
- 2 plus years of experience working with Network Management Technologies.
- One plus years experience working in a NOC operations
- Functional knowledge of Change Management.
- Functional knowledge of Incident Management.
- Functional knowledge of ITIL, certification preferred
- Understanding of LAN/WAN infrastructures.
- Understanding of NT, Solaris and database technologies.
- Previous Cable TV/Broadband and/or Telecommunications experience a plus.
- Experience with ARS Remedy architecture and its applications (HelpDesk/Change Modules).
- Understanding of VoIP, High Speed Data infrastructure components.
- Proactive, can-do attitude with excellent analytical skills.
- Excellent verbal and written communication skills.
- Ability to work in a team environment.
- Must have motivational skills and people management skills.
- Detail and team oriented.
Nice To Haves
- Previous Cable TV/Broadband and/or Telecommunications experience a plus.
- Functional knowledge of ITIL, certification preferred
Responsibilities
- Responsible for ensuring continuous process improvement, procedures and workflow integration within the NOC and other support groups.
- Manage their respective group, each group containing a tiered structure of support.
- Collaborate with other internal organization such as Customer Care, OSS Engineering, IT and business units to resolve issues and to bring about improvements within the business.
- Communicate technical as well as business issues and status to management.
- Other duties as assigned.
Benefits
- Health, vision, and dental insurance!
- Paid vacation, holidays and flex paid time off!
- 401K with generous company match!
- Employee discounts on Mediacom services, where available.
- In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided !
- Education Enrichment up to $5,000 per year for qualified employees!
- Employee Wellness Program!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
