Sr. Manager, Membership GTM Operations

Comcast•Philadelphia, PA

About The Position

The Senior Manager, Membership GTM Operations will be responsible for the end-to-end operational execution of Xfinity Membership. This role is highly execution-oriented and requires a strong operator who can translate strategy into action, manage complex workflows, and ensure flawless delivery across channels. The ideal candidate brings experience in campaign operations, cross-functional execution, and lifecycle management, with a proven ability to manage details, timelines, dependencies, and testing to deliver a seamless customer experience. This role plays a critical part in driving membership engagement through disciplined operational excellence.

Requirements

Bachelor's degree in Business, Marketing, or a related field.
7+ years of experience in marketing & sales, or related roles within the telecommunications industry.
Proven track record of managing successful customer growth and retention strategies.
Strong analytical skills with the ability to interpret market data and make data-driven decisions.
Excellent leadership and team management skills.
Exceptional communication and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.
Strategic thinker with a proactive and innovative approach to problem-solving.
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.

Responsibilities

Own daily operations of Xfinity Membership, including customer journey execution, workflows, KPIs, and performance tracking.
Ensure operational readiness and consistency across all Membership touchpoints, channels, and experiences.
Translate Membership strategy into clear operational plans, timelines, and execution roadmaps.
Serve as the operational hub connecting product, marketing, sales, customer service, technology, and analytics teams.
Lead campaign QA and testing processes (UAT, journey validation, offer logic, eligibility, and messaging) to minimize defects and customer friction.
Oversee campaign calendars, dependencies, and launch readiness to ensure on-time, high-quality delivery.
Monitor performance against KPIs and operational SLAs, identifying opportunities to optimize campaign execution and customer experience.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.

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