Sr. Manager, MDU Comms

Nitel•Philadelphia, PA

7d•$111,273 - $183,601

About The Position

Responsible for developing and executing communications plans targeted to residents and property owners/managers to support our Multi-Dwelling Unit business, including automated and ad hoc campaigns to educate audiences on the benefits of Xfinity and what steps they need to take to get the most out of their services. Ensures plans are aligned with business objectives, and communications are targeted appropriately and align with the brand. Analyzes response to campaigns and makes recommendations on how to optimize. This role requires a high degree of collaboration with many senior-level stakeholders from across the organization, including legal, product, brand, technology, customer experience, EBI, and field teams, as well as outside vendors.

Requirements

Marketing Programs
Marketing Campaigns
People Leadership
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
7-10 Years Relevant Work Experience

Responsibilities

Serves as main point of contact for the MDU team for all customer communication needs.
Leads analysis to understand what communications are currently being triggered to which residents;identifies gaps and opportunities and develops a plan to address them.
Manages the end-to-end development of new customer communication journeys and marketing communications materials as needed, including tight alignment with Campaign Ops and creative vendors.
Establishes a new national process for service communications to residents, including bulk and debulk notifications, taking best practices from the field and working to ensure national adoption.
Establishes a new national process for communications to property owners/managers.
Manages marketing expenses in order to ensure they are within budget.
Collaborates regularly with cross-functional partners in product, technology, sales, brand, field, EBI, customer experience, and legal.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.