Sr. Manager- Learning & Development

Bishop Lifting Products Inc•Houston, TX

11h•Hybrid

About The Position

Bishop Lifting Products, Inc. is a leader in lifting solutions, providing top-quality products and expertise since 1984 across 40+ locations nationwide. The company fosters a culture built on safety, service, and teamwork. The Senior Manager, Learning & Development is a pivotal role responsible for building and operating Bishop Lifting Products' enterprise training infrastructure from the ground up. This is not a program maintenance role, but rather a builder and operator position. The ideal candidate should have a background in high-velocity, field-driven distribution or industrial supply environments and experience in designing, deploying, and continuously improving scalable learning programs for a dispersed workforce. This role reports directly to the CHRO and is accountable for developing capabilities that enhance branch performance, leadership depth, and organizational readiness.

Requirements

7+ years of progressive L&D experience with at least 3 years in a manager or senior individual contributor role
Background in distribution, industrial supply, MRO, equipment rental, or field-service-intensive businesses strongly preferred (Home Depot, Grainger, Fastenal, HD Supply, MSC Industrial, Sunbelt, United Rentals, or equivalent)
Demonstrated experience building training programs from scratch — not inheriting established infrastructure
Hands-on LMS administration experience; familiarity with platforms such as Cornerstone, Docebo, TalentLMS, Workday Learning, or similar
Track record designing and deploying certification, badging, or credentialing programs across a multi-location workforce
Experience facilitating leadership and management development programs
Strong project management discipline — ability to manage multiple program builds simultaneously against hard deadlines
Proficiency with instructional design tools (Articulate 360, Adobe Captivate, Vyond, or comparable)
Data-driven — comfortable building and presenting learning dashboards and ROI metrics to senior leadership

Nice To Haves

ATD Certified Professional in Talent Development (CPTD) or Associate (APTD)
SHRM-CP or SHRM-SCP
Six Sigma, Lean, or continuous improvement training certification
Certified Safety Professional (CSP) coursework or OSHA 30 certification
Prosci or CCMP change management certification
Experience in a private equity-backed environment with rapid growth and integration demands

Responsibilities

Design, build, and launch enterprise-wide learning programs from concept to deployment
Conduct needs assessments by partnering with RVPs, RSDs, branch managers, and functional leaders to identify skill gaps and performance barriers
Develop blended learning solutions: instructor-led, virtual, eLearning, on-the-job, and peer coaching models
Lead the evaluation and implementation of a Learning Management System (LMS); manage ongoing platform administration
Build and maintain a branch-level certification and badging framework across product lines and job families
Design and facilitate rotation programs that develop cross-functional bench strength and succession pipeline
Partner with HSE on mandatory safety training, OSHA compliance requirements, and site-specific certifications
Serve as the internal SME on adult learning principles, instructional design, and training effectiveness measurement
Manage a lean team and/or contractors; scale resources as the function matures
Report training metrics, program status, and learning ROI directly to the Chief People Officer and SLT
Architect a Branch Onboarding Certification Program with structured 30/60/90-day tracks for sales, operations, service, and branch management roles
Develop a Product Knowledge Certification System with tiered badging for rigging, lifting, rental, and service lines aligned to customer-facing competency standards
Create a Leadership Development Rotation Program with structured cross-functional rotations for high-potential employees identified through succession planning
Establish a Manager Effectiveness Curriculum including frontline and mid-level manager training tracks covering coaching, performance management, safety accountability, and team development
Implement a Digital Learning Infrastructure, including LMS selection, implementation, and content library management; identify and evaluate vendor partnerships and courseware providers
Build a Safety Training Framework in partnership with HSE, tying compliance-driven training to certifications, renewals, and incident reduction goals
Develop a Built to Lift Employer Brand Training Component with learning programs that reinforce culture, values, and what it means to work at Bishop Lifting
Perform ongoing LMS administration, including content updates, user management, completion tracking, and reporting to SLT
Manage the annual training calendar and cadence across all regions and branches
Coordinate new hire orientation and onboarding with HR Business Partners and branch managers
Manage certification tracking and renewal, ensuring compliance with role-specific and regulatory requirements
Maintain vendor and facilitator relationships, managing third-party training providers, content licenses, and consultants
Report learning metrics and ROI, including time-to-productivity, certification rates, internal promotion rates, training completion, and engagement scores
Own the training budget, including forecasting, tracking, and reporting against plan