Sr. Manager, L&D Products Engineering Lead

Pfizer • New York City, NY

21d • Hybrid

About The Position

At Pfizer, technology drives everything we do. Our digital and 'data first' strategy focuses on implementing innovative and impactful technology solutions across all functions, from research to manufacturing. Whether you are digitizing drug discovery and development, identifying innovative solutions, or streamlining our processes, you will be making a significant impact on countless lives. What You Will Achieve The L&D Products & Services team is responsible for driving innovation and delivering Pfizer’s Learning Technology Ecosystem, empowering learners to succeed today and prepare for tomorrow through engaging, impactful experiences that accelerate business outcomes. With a focus on Learner Experience, Content Owner Experience, and Learning Insights, the team is actively exploring how artificial intelligence (AI) and agentic technologies can reshape learning, content creation, and management—enabling more personalized, adaptive, and effective solutions for all stakeholders. The L&D Product Engineering Lead provides hands-on technical leadership to realize the strategic vision for the Learning Technology Ecosystem. In this capacity, this role leads the implementation and integration of advanced AI capabilities, ensuring that innovative technologies are thoughtfully embedded into products and processes. By collaborating with Product Managers and stakeholders, the Lead fosters a culture of continuous improvement and positions the ecosystem to deliver transformative experiences for learners, content owners, and leaders. This role guides a team of technical experts, ensuring delivery of enterprise applications using industry best practices and Agile methodologies. This role will lead and mentor a team including solution engineers, architects, technical support teams and vendor partners to deliver and maintain best-in-class learning solutions. They will collaborate with other development teams and/or support functions, prioritize work, support performance evaluation, and remove roadblocks. This role will collaborate closely with Product Managers and stakeholders to deliver the Technology EcoSystem vision and roadmap. In this role, you will:

Requirements

• BA/BS with 6+ years of experience or MBA/MS with 5+ years of experience or PhD/JD with 1+ year of experience or MD/DVM with any years of relevant experience
• Familiarity with user experience design principles and processes
• Strong people management experience, coupled with excellent organizational and communication skills
• Deep experience with Learning Management System and compliance requirements
• Experience contributing to and executing product visions, strategies, and roadmaps.
• Strong communicator with excellent written and verbal skills.
• Agile/Lean Development & DevOps knowledge or experience.
• Demonstrated leadership, accountability, and organizational skills.
• Ability to work independently and build strong relationships across teams.
• A curious and highly motivated self-starter who can work effectively across cross-functional teams and can independently drive progress toward completion with proper planning and management
• Passion for creating user-centric digital and interactive experiences
• Up to date and knowledgeable about the latest trends, innovations and best practices in the digital space and AI

Nice To Haves

• Familiarity with the pharmaceutical industry
• Experience in leading cross-functional teams
• Strong analytical and problem-solving skills
• Ability to manage multiple projects simultaneously
• Excellent interpersonal and negotiation skills
• Ability to foster a collaborative and inclusive team environment
• Strong leadership skills with the ability to influence and drive change
• Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use
• Experience in a leadership role, developing and implementing strategic initiatives.
• Experience leading teams and building talent for current and future needs.
• Experience designing, developing, or implementing workplace solutions.
• Certification in Agile and Scrum development practices is a plus.
• Experience in product design, data & analytics, and managing distributed teams.
• Strong communication skills with ability to align the organization on complex technical decisions
• Active coach and mentor focused on team growth.
• Demonstrated ability to produce positive outcomes working in matrixed teams that span multiple functions
• Experience in managing geographically distributed teams preferred
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Responsibilities

• Lead technical strategy, architecture, development and support for the Learning Technology Ecosystem, ensuring alignment across products and teams, and proactively integrating emerging AI and agentic technologies to advance the platform’s capabilities.
• Contribute to strategic vision and roadmap to forge a new path for the Learning Technology EcoSystem
• Identify and implement process and product improvements , including the adoption of AI-driven solutions, to enhance the learner and content owner experience.
• Manage and mentor a team of technical experts (solution engineers, architects, technical support, and vendor partners), fostering a culture of innovation and continuous learning in AI and advanced technologies.
• Collaborate with product management, enterprise/data architects, and business analysts to envision, plan, and engineer solutions that leverage AI for greater personalization, automation, and insight.
• Drive adoption of Agile/Lean Development and DevOps practices to streamline development processes, while exploring how AI can optimize workflows and accelerate delivery.
• Track metrics and build reports to measure progress against objectives and key results
• Manage dependencies and coordinate with other delivery teams (web/app/dashboard), ensuring AI initiatives are harmonized across the ecosystem.
• Apply compliance requirements and ensure documentation, system configuration, and compliance activities are up to date.
• Provide input to senior management decisions that impact business direction within the Sub Business Unit/Sub Operating Unit, advocating for innovative approaches.
• Embraces a growth mindset in helping develop team members capabilities as technology and platform evolves

Benefits

• We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
• Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager