Sr. Manager, IT Operations

Vuori • Carlsbad, CA

1d

About The Position

The Senior Manager, IT Operations, is responsible for the end-to-end operational excellence of enterprise IT services. This role owns IT Service Management (ITSM) processes, operational governance, tooling, asset management, and the financial and vendor disciplines required to run a scalable, reliable IT organization. This leader ensures consistent, secure, and high-quality IT services across the company by establishing clear processes, driving accountability, and partnering closely with Infrastructure, Security, Engineering, and Business stakeholders.

Requirements

• 7+ years of progressive IT operations or IT service management experience
• 3+ years in a people management or senior leadership role
• Strong experience with ITSM disciplines (Incident, Problem, Change, Request)
• Hands-on experience with Jira or comparable service management platforms
• Proven experience managing budgets, vendors, and procurement
• Strong operational mindset with a bias for structure, clarity, and accountability

Nice To Haves

• ITIL certification (Foundation or higher), preferred
• Experience in retail, distributed workforce, or high-growth environments
• Familiarity with vulnerability management and security operations collaboration
• Experience supporting global or multi-region organizations

Responsibilities

• Own and operate the IT Service Management (ITSM) framework across the organization, including Incident, Request, Problem, Change, Vulnerability, Asset, and Knowledge Management
• Lead incident response, escalation, root cause analysis, and post-incident reviews to ensure service stability and continuous improvement
• Establish and enforce request intake, prioritization, SLAs, and fulfillment processes
• Drive problem management practices to reduce repeat incidents and address systemic issues
• Govern technology changes to minimize business risk and operational disruption
• Partner with Security to manage vulnerability tracking, prioritization, remediation, and reporting
• Own asset lifecycle management for hardware, software, and licenses, ensuring accuracy and compliance
• Build and maintain operational documentation, runbooks, and self-service knowledge content
• Define and enforce support processes and operational governance across all Technology teams
• Establish service ownership, KPIs, SLAs, escalation paths, and operational reporting
• Own Jira as the system of record for IT operations workflows, reporting, and automation
• Drive consistency, adoption, and continuous improvement of operational tooling
• Manage IT operations budgets, forecasting, and expense controls
• Lead procurement activities for IT hardware, software, and services
• Own vendor relationships, contract negotiations, renewals, and performance management
• Oversee endpoint and device programs, including mobile phones, carriers, and lifecycle management
• Ensure audit readiness, policy compliance, and operational risk management
• Lead, mentor, and develop IT Operations team members
• Act as a senior escalation point for operational issues impacting the business
• Communicate operational health, risks, and priorities to executive and business stakeholders

Benefits

• Health Insurance
• Savings and Retirement Plan
• Employee Assistance Program
• Generous Vuori Discount & Industry Perks
• Paid Time Off
• Wellness & Fitness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees