Sr Manager Insurance Product Management

T-Mobile • Waipahu, HI

17d

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! The Senior Manager, Product Management for device protection will lead a team of product managers responsible for executing the vision, design, experience and product roadmap for one of the largest and most complex products in our portfolio. This role requires a well-rounded leader who brings together visionary thinking, strategic rigor, strong analytical skills, deep customer empathy, strong partner management and disciplined execution. The Senior Manager is ultimately accountable for the end-to-end product and service experience, spanning customer journeys, product and service design, requirements definition and delivery, technical feasibility alignment with IT, engineering & vendors, funding and investment planning, product launches. The role also owns outcomes like product performance, customer satisfaction, cost management, and partner/vendor effectiveness. Success requires a strong understanding of both the commercial and operational levers of the business, as well as the ability to navigate complexity at scale.

Requirements

• Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience (Required)
• Acceptable areas of study include Computer Science, Engineering, IT, Business Administration or equivalent experience. (Required)
• 10+ years of relevant Product Management experience in an agile product development environment. (Required)
• 4 – 7 years’ experience managing teams of 5 or more resources in direct reporting relationship in Product Management organization. (Required)
• Product Lifecycle Management : Experience in delivering large and complex business/technology initiatives. (Required)
• Communication : Proven ability to communicate with Leadership effectively, while employing a high degree of collaboration and influence Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.(Required)
• Business Analytics: Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data.(Required)
• Agile Project Management: Experience with Agile backlog/project management tools. (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• Travel Required (Yes/No): Yes

Responsibilities

• Own the end-to-end product lifecycle for Device Protection, from product vision through execution, launch, and ongoing optimization.
• Lead and develop a high-performing team of Product Managers, Product Owners, and Managers, including hiring, coaching, and talent development.
• Drive cross-functional collaboration with Engineering, IT, Finance, Accounting, Legal, Marketing, and Distribution partners across Postpaid, Metro, and Business channels.
• Serve as the primary product leader for external vendor and partner relationships, aligning them to the product vision, service journeys, and strategic roadmap.
• Operate effectively within a highly regulated environment, maintaining a strong understanding of applicable regulations, industry standards, and compliance requirements.
• Support P&L objectives through deep cost awareness, thoughtful tradeoff decisions, and contracts that align with technology evolution and GSMA standards.
• Ensure product experiences are customer-centric, simple, scalable, and differentiated, while balancing speed, quality, and risk.
• Track and optimize product performance metrics, including financial outcomes, customer satisfaction, and operational efficiency.
• Own Product Vision, Strategy, and Roadmap Define and lead the product vision, customer experiences, journeys, goals, and outcomes for the Device Protection portfolio.
• Own end-to-end product lifecycle management, including roadmap creation, prioritization, and alignment with senior leadership on scope, investments, and deliverables.
• Lead Product Execution and Delivery Excellence Oversee execution across the product portfolio, ensuring high-quality delivery through disciplined backlog management, prioritization, and dependency management.
• Translate strategy into detailed requirements, features, and user stories, for highly complex, multi-touchpoint products.
• Drive Cross-Functional Alignment and Operating Rhythm Establish strong operating partnerships across IT, Engineering, Architecture, Business Assurance, Finance, Accounting, Legal, Go-to-Market, Sales, and Marketing to deliver against product commitments.
• Communicate risks, tradeoffs, timelines, and progress clearly and consistently to stakeholders at all levels.
• Lead and Develop a High-Performing Product Organization Hire, coach, and retain a high-performing team of Product Managers, Product Owners, and Managers.
• Provide ongoing guidance, prioritization support, and resource alignment while fostering a customer-first, accountable, and execution-focused culture.
• Own Vendor Strategy, Partnerships, and Accountability Serve as the primary product leader for vendor relationships, including performance management, service-level adherence, quarterly business reviews, escalations, and issue resolution.
• Build trusted relationships with vendor leadership to align on vision, delivery expectations, and long-term capabilities.
• Drive Customer Obsession and Voice of the Customer Actively engage with customers to build deep empathy and insight.
• Establish and maintain a strong Voice of the Customer (VoC) feedback loop, evangelize customer needs internally and externally, and embed customer-first thinking into product decisions, execution, and team culture.
• Develop Industry Innovation & Industry Awareness, and Financial Stewardship Maintain a strong understanding of industry, regulatory, and technology trends to identify innovation opportunities and risks.
• Ensure products operate within regulatory requirements, align contracts with technology evolution and GSMA standards, and support P&L objectives through disciplined cost and funding management
• Also responsible for other Duties/Projects as assigned by business management as needed.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager