Sr. Manager, Infrastructure

Coates Group • Chicago, IL

35d • $130,000 - $160,000

About The Position

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. The Sr. Infrastructure Manager leads the North American infrastructure and DevOps function, ensuring reliable, scalable, and secure technology environments that power our digital solutions. This role oversees all aspects of cloud environments, DevOps practices, media player operating systems, and alerting and monitoring solutions for North American customers. The manager ensures alignment with the North American technology roadmap and is accountable to operational performance, service continuity, and hosting cost management. This role will grow and foster culture of proactive technical leadership, helping to implement best practices that can unlock efficiencies across the engineering and support organizations.

Requirements

• 7+ years of experience in infrastructure, DevOps, and systems operations; 3+ years in a leadership capacity.​
• Deep expertise in AWS environments, including cloud architecture, networking, IAM, and cost management.​
• Strong background in Linux system administration, scripting (Bash, Python), and automation frameworks.​
• Experience with containerization and orchestration (Docker, Kubernetes, ECS).​
• Proven implementation of CI/CD pipelines (GitLab, or similar) and infrastructure-as-code (Terraform, CloudFormation, etc).​
• Hands-on experience managing monitoring and alerting tools such as Sumo Logic, Grafana, or Prometheus.​
• Experience with cybersecurity best practices and compliance frameworks.​
• Knowledge of global infrastructure operations across distributed regions.​

Nice To Haves

• Exposure to ITIL service management practices.​
• Familiarity with media device management or digital signage systems preferred.

Responsibilities

• Infrastructure Leadership – Lead the North American infrastructure and DevOps teams, setting vision, priorities, and performance goals in alignment with global engineering strategy.​
• Cloud Operations – Oversee AWS cloud environments, ensuring availability, cost optimization, and adherence security/architectural best practices.​
• DevOps & Automation – Drive CI/CD pipeline maturity and infrastructure-as-code, enabling repeatable, reliable, and secure deployments.​
• Media Player OS Management – Oversee the lifecycle, security, and updates of Coates’ media player OS across customer fleets.​
• Monitoring & Observability – Implement and continuously refine alerting, logging, and monitoring frameworks to maintain high uptime and service performance.​
• Governance & Compliance – Establish and maintain standards for change control, security, and documentation across environments.​
• Collaboration with Product & Delivery – Partner closely with Product Management and Delivery teams to ensure infrastructure supports roadmap goals and SLAs for NAM customers.​
• Continuous Improvement – Champion an automation-first mindset, reducing technical debt and improving the speed and quality of deployments.​
• Mentorship & Development – Build capability within the team through coaching, skill development, and fostering a culture of curiosity and ownership.

Benefits

• annual market competitive bonus program
• “Thrive Program” which includes a suite of flexible work options
• dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
• Global Wellness paid day off to recharge
• “Give Back Day” to allow our Crew an opportunity to make an impact in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees