Sr. Manager Inf Workplace Svc, Depot Services

RTX • Farmington, CT

2d • Onsite

About The Position

The Depot Services leader is responsible for global PC and peripheral depot operations, ensuring consistent, secure, and efficient lifecycle management of end-user computing assets. This role oversees the full lifecycle - from procurement, receipt, inventory management, issuance, and disposal in alignment with enterprise IT Asset Management (ITAM) policies and compliance requirements. This leader will also own new-hire device deployment, the enterprise refresh program, and continuous improvement of depot logistics and configuration workflows. This position ensures operational excellence across our complex Depot environment.

Requirements

• 5+ years of experience in IT Asset Management, depot operations, end-user computing, or global logistics
• Proven leadership experience managing distributed teams and/or third party depot or logistics partners
• Deep understanding of PC lifecycle management, including procurement, imaging, deployment, inventory control, and end-of-life processes
• Hands on experience with ITAM/CMDB platform - ServiceNow and strong asset mgmt discipline
• Strong operational and analytical skills, including KPI development, forecasting, inventory accuracy, and process optimization
• U.S. citizenship is required, as only U.S. citizens are authorized to access the financial management system due to government contractual requirements

Nice To Haves

• Experience running global technology solutions depots or multi-region logistics hubs
• Familiarity with secure data sanitization / disk wiping procedures
• Background in continuous improvement (lean, six sigma, CORE)
• Experience with automated provisioning and potential for zero touch deployment (Intune, Autopilot,, SCCM, etc)
• Experience with or Knowledge of vendor management

Responsibilities

• Lead and develop the global Digital Technology (DT) PC operations team, providing direction, coaching, and performance management across all regions
• Own and optimize end-to-end operation processes for PC and peripheral lifecycle management, including procurement, receipt, configuration, deployment, maintenance, and disposal
• Oversee day-today operations ensuring accurate inventory management, timely device fulfillment, and consistent service delivery
• Partner with Business Units to understand operational needs and ensure depot services meet or exceed service expectations
• Monitor device utilization performance, and lifecycle data to identify trends, gaps, and opportunities for operational improvement
• Maintain accurate, real-time asset records, including asset tracking, inventory levels, maintenance schedules, and compliance documentation
• Coordinate with procurement and finance on asset acquisition planning, budgeting, forecasting and financial reporting
• Implement and enforce security and compliance controls to protect DT assets from loss, theft, or unauthorized access
• Provide regular operational reporting to leadership, including KPI's, inventory health, service performance, and risk indicators
• Stay current with industry standards and best practices, driving continuous improvement and modernization of depot operations

Benefits

• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees