Sr Manager, Home Strategy and Operations

DaVita Kidney Care • Denver, CO

3d • $98,000 - $155,000

About The Position

This position drives group growth efforts for Home dialysis treatment and manages the divisional budget for home operations. Position ensures and may provide ongoing training and education within the assigned area as necessary and provides quality outcomes support as appropriate. SUPERVISORY RESPONSIBILITIES: No ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. • Assist in the creation of divisional budgets as applicable to Home Modalities • Drive initiatives (such as Empower and E3E) to increase Home Modalities prevalence and assist in the development, review, revision, and roll out of initiatives o Select appropriate markets for corporate pilot projects related to home modality initiatives o Support Regional Operations Directors (RODs) and Facility Administrators (FA) in creating/driving plans to achieve clinical and operational goals • Monitor, trend, and report facility operation and clinical outcomes to the Home Modalities management team including RODs (Regional Operations Directors) • Benchmark DaVita at Home goal setting and achievement for facility outcomes; identify and share best practices o Provide ongoing assessment of processes driving growth and reducing patient losses • Evaluate and determine specific training needs in the division and/or region; develop and implement plans to address needs • Assist Director of Operations-Home Modalities in the identification, development, implementation, and monitoring of facility-specific home therapy goals o Assist facility CQI team members to identify and use existing regional resources and strengths to solve quality improvement challenges • Assist Facility Administrators, RODs, and Program Managers in developing plans of correction for any deficits to ensure resolution of deficiencies • Maintain operational awareness to recognize when there are outliers/concerns related to home program operations · Other duties and responsibilities as assigned including but not limited to: o Attend or lead team meetings, phone conferences, weekly Home Room calls, and training as needed o Know, understand, and follow teammate guidelines, employment policies, and department or company procedures • Travel Required: up to 70%

Requirements

• Bachelor’s degree in healthcare administration, related area, or minimum of A.D.N degree from accredited school of nursing required; three-year diploma from accredited diploma program may be substituted for nursing degree
• Current RN license in state of practice preferred
• Minimum of two (2) years’ clinical nephrology experience required (direct patient care, program management, facility management)
• Current driver’s license, reliable transportation, and vehicle insurance in state of residence required
• Current CPR certification required and maintained without lapse
• Intermediate computer skills in MS Word, Excel, Outlook and PowerPoint required; ability to use the Internet effectively required
• Commitment to and role model of DaVita’s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
• Willingness and desire to foster a positive, fulfilling work environment
• Demonstrated ability to balance department efficiency and field service excellence
• Willingness to assist teammates in order to achieve departmental goals
• Demonstrated strengths in leadership skills
• Demonstrated aptitude for coaching, mentoring, training, and developing teammate performance and skills
• Ability to maintain open and clear communication with teammates
• Demonstrated ability to create, refine, and manage new business processes
• Ability to maximize resources to accomplish key metrics
• Demonstrated expertise in business and analytical skills
• Demonstrated ability to perform root cause analysis, prepare and implement action plans, and lead improvement initiatives
• Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening
• Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
• Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
• Demonstrated ability to work well with cross-functional groups
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company
• Approachable and open
• Demonstrated professionalism and courtesy in responding to phone calls and emails
• Demonstrated ability to communicate difficult or sensitive information tactfully
• Demonstrated presentation skills and persuasion skills
• Ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames
• Demonstrated flexibility and ability to follow through on tasks and assignments
• Ability to provide multi-level reporting and communication
• Demonstrated commitment to customer service; proactively communicate and respond promptly to teammate needs
• Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position
• Vision adequate to perform essential duties and responsibilities of position
• Ability to lift minimum of 5 pounds to a maximum of 20 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching, lifting; moderate range of body motions
• Ability to hear and interact by phone and in person clearly and efficiently
• Ability to use computer and all peripherals as needed to meet goals

Nice To Haves

• Peritoneal Dialysis and/or Home Hemodialysis experience preferred
• CNN or CDN preferred

Responsibilities

• Assist in the creation of divisional budgets as applicable to Home Modalities
• Drive initiatives (such as Empower and E3E) to increase Home Modalities prevalence and assist in the development, review, revision, and roll out of initiatives
• Select appropriate markets for corporate pilot projects related to home modality initiatives
• Support Regional Operations Directors (RODs) and Facility Administrators (FA) in creating/driving plans to achieve clinical and operational goals
• Monitor, trend, and report facility operation and clinical outcomes to the Home Modalities management team including RODs (Regional Operations Directors)
• Benchmark DaVita at Home goal setting and achievement for facility outcomes; identify and share best practices
• Provide ongoing assessment of processes driving growth and reducing patient losses
• Evaluate and determine specific training needs in the division and/or region; develop and implement plans to address needs
• Assist Director of Operations-Home Modalities in the identification, development, implementation, and monitoring of facility-specific home therapy goals
• Assist facility CQI team members to identify and use existing regional resources and strengths to solve quality improvement challenges
• Assist Facility Administrators, RODs, and Program Managers in developing plans of correction for any deficits to ensure resolution of deficiencies
• Maintain operational awareness to recognize when there are outliers/concerns related to home program operations
• Attend or lead team meetings, phone conferences, weekly Home Room calls, and training as needed
• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures

Benefits

• More than just pay, our DaVita Rewards package connects teammates to what matters most.
• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
• Below are some of our benefit offerings.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager