Sr Manager, HOA & Municipal Compliance

FirstKey Homes•Atlanta, GA

About The Position

The Senior Manager of HOA & Municipal Compliance oversees the daily operations of the compliance team to ensure market activities adhere to Homeowner Association agreements and municipal requirements. This leader develops compliance strategies, monitors processes and performance metrics, and resolves escalated matters within a fast-paced, high-growth environment that requires consistent enforcement across multiple geographically dispersed locations. The role also includes oversight of Build-to-Rent (“BTR”) communities, management of third-party vendors supporting BTR operations, and responsibility for maintaining budgets and financials for all relevant BTR transactions.

Requirements

Bachelor’s degree in Business Administration or equivalent work experience and/or education
Minimum 6 years’ experience with Homeowners Association Management, Property Management or similar experience.
Minimum 3 years’ experience managing a team of direct reports to achieve organizational goals
Proven ability to learn, understand and comply with city/county ordinances, HOA covenants, and regulatory organizations
Intermediate proficiency using Microsoft Office (Word, Excel, PowerPoint, Outlook)

Nice To Haves

Experience using Yardi Voyager, Zendesk, or similar property management program
Experience working in a fast pace, high-growth company

Responsibilities

Assist the Senior Director of Central Operations in developing community compliance strategies related to Homeowner Associations (HOA) and city/county codes.
Oversee the implementation and achievement of key initiatives.
Assist the Director of Central Operations in leading and managing the daily operations of the community compliance team to best serve the business.
Serve as the primary point of contact to dispute or resolve escalated compliance matters.
Collaborate cross-functionally with Legal, Finance, Mainstay, Market Operations, and other Central Operations teams to ensure end-to-end compliance alignment.
Stay abreast of technologies, best practices, and trends related to compliance tracking. Research, recommend, and implement enhancements to operational practices.
Oversee ongoing vendor transitions and API automation processes.
Prepare reports, presentations, and other materials to communicate results to business partners and executive leadership.
Coordinate with legal counsel for guidance on HOA restrictions, resident complaints, violations, insurance claims, and BTR-related compliance requirements.
Ensure compliance with Covenants, Conditions, and Restrictions (CCRs) for all Build-to-Rent (BTR) communities.
Track and monitor updates to rental restrictions and licensing requirements; ensure updates are documented and maintained within company systems.
Oversee municipal compliance activities including code enforcement coordination, leasing permits, tenant registration, and code compliance violation inspections.
Ensure oversight of tenant registration, renter’s insurance compliance, and HOA amenity/community access administration.
Oversee legal and financial compliance actions, including intent-to-lien notices, lien filings, and foreclosure processes for both HOA and municipal properties, ensuring all actions are handled accurately, timely, and in accordance with applicable regulations.
Develop, document, and reinforce community compliance policies and procedures.
Maintain budgets and financial reporting for BTR communities.
Review and approve payments for BTR communities.
Own and manage budgets for BTR and compliance operations, ensuring fiscal responsibility and variance explanations.
Monitor fines and penalties for HOA/municipal violations, legal fees, late fees, and special assessments.
Deliver concise, data-driven reporting for executive leadership on compliance performance, fines, and budget adherence.
Evaluate financial and operational performance through monthly scorecards.
Forecast and plan for seasonal workloads. Collaborate with Human Resources and local markets to identify and acquire workforce needs to ensure HOA amenities — such as pools and clubhouses — are maintained.
Monitor and analyze key compliance performance indicators and metrics; identify, investigate, and resolve discrepancies in reporting.
Ensure accuracy and timeliness of community compliance data, quality metrics, and reporting across systems.
Maintain and regularly update SOPs, workflows, and training documentation within company knowledge systems.
Oversee BTR vendor performance, on-site inspections, and property condition reviews.
Partner with vendors to ensure service-level agreements (SLAs) are met and escalate underperformance issues as needed.
Directly manage and develop a team of Leads, Senior Specialists, Specialists, and offshore agents, including performance reviews, goal setting, and training.
Drive professional development, succession planning, and training for the Community Compliance team.