Sr. Manager - Global Sales & Service Delivery

Virgin Voyages • Plantation, FL

6d • Hybrid

About The Position

The Gig: The Sr. Manager, Global Sales & Service Delivery within Sailor Services will steer our talented sales crew, ensuring they are ready to take our sailors (guests) on a journey they'll never forget. You’ll be at the heart of our inbound & outbound sales team, guiding them to reach their goals, helping to grow our fleet of happy travelers, and having a blast while doing it! This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days. What Matters to Us: At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen. Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self. Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.

Requirements

• Proven Leadership: Minimum of 3-5 years managing teams in sales or contact center environments (preferably in hospitality or travel). You are not only leading your team, but helping to grow them within the company
• Sales Savvy: A passion for sales and the drive to lead your team to new heights. A solid understanding of inbound sales techniques is key.
• Communication Skills : You’ll need to be a strong communicator, both with your team and with senior management, ensuring everyone’s on the same page.
• Tech-Savvy: Experience with call center software, Salesforce and Google Suite will help you excel in this role.
• Bachelor’s degree preferred

Nice To Haves

• Cruise Industry Knowledge : If you’ve worked in the travel or cruise industry, that’s a huge bonus, but it’s not a must if you're eager to learn!

Responsibilities

• Lead with Enthusiasm: Lead a high-energy team that thrives on hitting goals and exceeding expectations.
• Steer Sales Success: Drive both inbound and outbound sales efforts, ensuring all interactions are handled effectively to convert leads into loyal guests. Your team will be at the forefront of selling unforgettable vacations—whether it’s responding to incoming inquiries or proactively reaching out to potential customers. Their success is your success!
• Coach, Train & Motivate: Provide expert training to help our team navigate the world of cruise vacation sales, and use your coaching skills to keep morale high and productivity even higher.
• Data-Driven Decision Making: Dive into analytics to track performance, uncover opportunities, and set team goals that are both achievable and exciting.
• Collaborate & Innovate: Partner with marketing, revenue, loyalty, and operations to ensure our cruise offerings are properly communicated, and that all guests are treated like VIPs from their first call to their final port of call.
• Optimize the Process : Continuously look for ways to improve systems and processes for smoother operations and higher conversion rates.
• Ability to work well with all levels of internal leadership and team members as well as outside clients and vendors
• Act as an ambassador of the Virgin culture
• Be up for any other challenge as directed by your leaders

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees