Sr. Manager, Global Client Strategy & Operations

Visa•San Francisco, CA

3h•Hybrid

About The Position

Global Client Team Overview The Global Client Team is a high-performing exception to Visa’s regional operating model. It exists to provide a differentiated sales and service model for a small number of Visa’s largest global clients with: 1) significant business operations across 3 or more Visa regions, 2) the capacity to grow significantly with Visa, and 3) executives who value a strategic partnership orientation. The Global Client Team has thoughtfully constructed a model that aims to deliver seamless global support to clients through intense focus on supporting the global account executives and the needs of the clients. As a result, over the past two years, clients in this segment have grown net revenues across all 3 Visa business lines at nearly double the rate of Visa’s overall growth targets. Accounts in the Global Client Team include global financial institutions, enablers, and remitters. The Sr. Manager, Global Client Strategy & Operations owns cross‑functional operating rhythms and executive communications that accelerate growth for Visa’s largest global clients. The Global Client Strategy & Operation team exists to support our account teams by accelerating their progress, reducing operating friction, and providing white glove service for their needs. You will lead projects involving strategy, analysis and planning, presentation content development and storytelling, strategic communications, program and project management, and other business operations activities in close partnership with the Sr. Director of Global Client Strategy & Operations, Global Client Leadership Team, and various leaders across Visa business functions (e.g. Product, Pricing, Regional Leadership, Risk, Product, Marketing, and more). Our team is uniquely positioned within Visa to provide exposure to a wide variety of global and regional teams. The successful candidate will be an intellectually curious strategic thinker with exceptional project/program management skills, strong data analysis acumen, strong influencing skills, and a talent for improving complex processes paired with excellent communications and storytelling skills to develop presentations and strategic communications.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Strategic thinker with analytical and problem-solving skills and comfortable with ambiguity
Strong attention to detail, highly organized, and adept at multi-tasking and adapting to evolving priorities
Demonstrated ability to influence without authority across global, cross-functional teams and establish governance frameworks and clear decision rights
Experience building and refining operating models, driving issue‑to‑decision closure, and scaling processes in high‑ambiguity environment,
Strong communication and storytelling skills, with proven experience developing executive-ready content and synthesizing complex information for senior audiences
Understanding of product commercialization, pricing strategy, and go-to-market readiness
Advanced analytical capabilities, including comfort working with large datasets, financial/operational modeling, KPI dashboarding, trend analysis, and insight‑to‑action translation
Highly proficient in PowerPoint, Excel, and Word, experience with BI tools (e.g., Power BI, Tableau), CRM systems (e.g., Microsoft Dynamics), and other analytics or reporting platforms

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Experience in payments or Fintech
Experience in Operations, Client Accounts, or Strategy strongly preferred
Exposure to Lean/Six Sigma or journey mapping to reduce operating friction

Responsibilities

Regional Account Acceleration: Our regular regional forums convene key regional leaders to focus on progress to targets, unblocking issues, and accelerating regional progress. You’ll drive these by owning the storytelling and presentation design and driving action from the meetings.
Operating Models: Own, build and support our operating model relationships with key cross-functional partners, refining and building new ones as necessary to support our account teams.
Product Operating Model & Engagement: Design and run an operating model with our product teams to provide better solutioning and executive engagement where needed for our account teams. You’ll also build infrastructure to provide visibility to product availability and support pricing consistency conversations.
Key client touchpoints. You’ll own a set of key client touchpoints including activities around our annual client survey (GCES), including producing analysis, insights and action plans for results, and the annual Davos convening.
Stakeholder mapping & Executive engagement. You’ll lead our stakeholder mapping processes in Microsoft Dynamics (MSD) with account teams and follow through to ensure that the appropriate executive engagements are happening on a regular cadence with our clients.
Tiering, Segmentation & Coverage. You’ll collaborate with Global Sales & Commercial Operations (GSCO), Regional Sales Excellence teams and Global Markets Operations on annual segmentation and tiering activities to ensure our clients have the support they need in each market they operate. This will flow through to mapping coverage for account teams and ensuing communication channels are updated.
Internal Business Partnering. You’ll partner with our strategy & operations team on ad hoc analysis projects to provide insights that drive action.
Operations: You’ll manage a portfolio of operations responsibilities including support for our annual budget planning (AOP), ad hoc strategic projects and other BAU initiatives.