Do you bring deep technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus? Do you have a passion to be at the heart of diagnostic innovation while leading high-performing teams? If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Professional Services Team as a Senior Manager, Genomic Solutions Implementation for North America and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide. This is a field based role, remotely within the United States. You will spend you time working from home-office, or travelling across your territory for customer meeting, conferences and events. Proximity to our offices in Boston is highly valuable. Due to high collaboration and team structure within Europe, this role wouldn't suit someone working remotely from the US West Coast or Central states. Our Mission We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe. Your Mission As Senior Manager, Implementation, you will lead and develop the NORAM (North America) Implementation Scientist team and be accountable for the successful onboarding of new customers onto the SOPHiA GENETICS platform & product ecosystem via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools, while balancing strategic priorities across a high-volume, complex portfolio of projects. You will operate as a "working manager", combining strong people leadership with hands-on ownership of the most complex and strategic MaxCare programs, and acting as the primary regional counterpart to Sales and other commercial stakeholders.