Sr. Manager, Foods - East Region

Macy's•Miami, FL

About The Position

As the Senior Manager, Foods Regional, you will play a pivotal role in ensuring operational excellence and fostering a supportive environment within our Food Division. Your leadership will drive adherence to best practices, empower teams through strategic recruitment and training, and oversee the achievement of fiscal objectives. Collaborating closely with regional and central teams, you will implement innovative strategies in health, safety, and customer service, while building strong relationships with store partners to align on business goals and enhance operational efficiencies. This role presents an exciting opportunity to lead impactful initiatives, shape brand success, and drive continuous improvement across our regional food operations.

Requirements

Leadership and Team Development: Create a positive work environment to develop managers and colleagues to achieve Food Division goals.
Operational Oversight: Ensure adherence to Food Division Best Practices and achieve fiscal objectives monthly, quarterly, and annually.
Employee Management: Recruit, hire, and train unit leaders and hourly colleagues, conducting regular check-ins and performance reviews.
Strategic Planning and Execution: Implement regional health, sanitation, safety standards, and promotions in collaboration with Central Food Service, aligning with company strategies.
Communication and Relationship Building: Foster supportive relationships with store partners and regional management, practicing open communication and effective presentation skills.
Analytical and Technical Skills: Assess unit performance on Food Safety and Operational Practices, collaborate on fresh food inventory management, and provide feedback on operational processes.
Flexibility and Adaptability: Ability to think creatively and strategically, work across functional lines, and adjust to flexible schedules based on department and company needs.
Technical Proficiency: Proficient in MS Office programs and other relevant computer skills necessary for operational management.
Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
Able to work a flexible schedule based on department and company needs.
Able to travel: Up to 75% – Spending 4 days per week visiting stores within assigned region with 1 remote administrative back-office day. Some overnight travel required.

Responsibilities

Ensure adherence to Food Division Best Practices and Starbucks standards, if applicable, by the team.
Recruit, hire, and provide ongoing training for all unit leaders and hourly colleagues.
Conduct quarterly check-ins with all People Leaders.
Perform seasonal Deep Dive reviews and, if applicable, Starbucks Quarterly Planning Visits (QPVs).
Support manager development by communicating company and regional objectives and participating in performance review and succession planning processes.
Serve as the liaison and primary contact for assigned regional food operations.
Conduct regular and frequent site visits to ensure compliance with professional food service standards and licensee requirements.
Achieve monthly, quarterly, and annual fiscal objectives – payroll, food cost, sales, and overall profitability.
Regularly assess each unit's Food Safety and Operational Practices.
Collaborate with the Central Food Service Team, Purchasing Manager, and suppliers to manage fresh food inventories, support new products and promotions, and monitor vendor services.
Work closely with store and central partners to align regional and company business strategies such as staffing, retention, colleague development, and business growth.
Provide feedback on tools, menus, and operational processes to enhance future brand openings and business operations.
Ensure teams utilize all food division systems and tools effectively.
Implement regional health, sanitation, safety, customer service standards, and promotions in collaboration with the Central Food Service team.
Foster supportive relationships within the division and with key regional management stakeholders.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

competitive pay and benefits
comprehensive health and wellness coverage
401(k) match
paid time off
eight paid holidays
continuous learning and leadership development
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement