Sr. Manager, Field Service Regional (Hybrid)

RTX • Richardson, TX

5d • Hybrid

About The Position

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The following position is to join our RTX Corporate, Enterprise Services team: This position will have a combination of daily project management responsibilities, operational responsibilities, as well as for the delivery of key projects working within the RTX entities around the world. This position reports to the Associate Director, End User Services. The successful candidate will demonstrate exceptional organizational, leadership, customer service, vendor management, and communication skills. This role requires proven experience leading regional field service delivery teams and overseeing the execution of enterprise-scale infrastructure projects across diverse technologies. The Senior Manager will drive operational excellence, manage strategic vendor relationships, and ensure consistent service delivery aligned with business objectives. A strong working knowledge of Microsoft operating systems, Active Directory, network printing, end user computing technologies, and supporting shop floor computing.

Requirements

• A University Degree or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years experience.
• 6+ years of experience managing IT projects and support for shop floor computing
• 6+ years of managing an End User Services environment
• Demonstrated proficiency in IT areas of analytical thinking and innovation
• Demonstrated leadership and collaboration skills, and the ability to succeed in a fast-paced, environment
• Demonstrated strong technical aptitude, project management, and communication skills
• Experience and background working with large and diverse teams to define and execute IT projects
• Demonstrated experience working with managed service delivery partners to deliver the expected business outcomes

Nice To Haves

• Industry accreditations are Preferred (ITIL)
• Excellent written and oral communication skills
• Highly-motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders
• Able to independently influence and resolve conflicts with others

Responsibilities

• Manage a team of highly skilled individual contributors
• Vendor management
• Identify and plan End User Services projects to support strategic and operational requirements
• Deploy world class technology and streamlined processes to enhance RTX digital environment
• Manage several projects at once leveraging contracted teams as needed to implement projects related to infrastructure
• Develop, manage and execute projects to maintain software and hardware currency in the computing environment, such as technology refreshes and upgrades
• Work with managed service providers and coordinate with the Digital teams to manage service levels, projects and performance related to relevant outsourcing agreements
• Manage RTX driven infrastructure projects and lead the company’s participation in relevant Passport reviews and planning activities

Benefits

• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level