Regional Field Manager

Federated Service Solutions

2d•Remote

About The Position

The Regional Field Manager (RFM) oversees technician training, field operations, and quality assurance to ensure consistent, high-quality project execution and customer satisfaction. As the primary on-site leader, the RFM drives process compliance, safety, and smooth project startups while mentoring technicians and resolving field challenges. This role is ideal for a former Lead Technician to take the next step into leadership, guiding field teams and ensuring operational excellence across multiple job sites.

Requirements

2-7 years of field operations, project management or technical leadership roles (technology deployment or service industry preferred).
2-5 years hands on Technician (telematics preferred).
Wiring, low voltage, telematic experience (Preferred).
Strong understanding of installation standards, field documentation, and quality assurance practices across diverse technologies and verticals.
Proven ability to lead, mentor, and develop field technicians with a focus on quality, safety, and continuous improvement.
Excellent interpersonal and communication skills, with the ability to build trust with technicians and clients alike.
PMP, OSHA 30, or relevant technical certifications are a plus; willingness to pursue advanced certifications with company support is expected.
Willingness to travel regionally for site visits, training, and project oversight.
Proficiency with project management tools, documentation platforms, and Microsoft Office Suite.

Responsibilities

Technician Development: Train and mentor technicians in field standards, installation practices, and safety protocols.
Project Planning & Kickoff: Lead project planning and attend customer-facing kickoff meetings to ensure alignment and readiness.
Field Oversight: Verify documentation, enforce process standards, and oversee complex installations and pilot projects.
Quality Assurance: Conduct audits and inspections to maintain high standards across all deliverables.
Safety Compliance: Perform vehicle and tool inspections, lead toolbox talks, and ensure adherence to safety policies.
Process Improvement: Identify and implement field process enhancements to improve efficiency and reduce risk.
Customer Service & Escalation: Act as the first point of escalation on-site, resolving issues and maintaining strong client relationships.
Team Communication: Hold regular technician meetings and status updates to ensure alignment and accountability.
Field documentation verification
Technician growth and training
Enforcing Technician process and industry standards
Ensure a smooth start with new projects and customers
Quality Assurance for assigned projects

Benefits

Competitive Compensation
Remote or Hybrid Positions
Focus on Culture and Employee Engagement: Emphasizing work-life balance.
Paid Time Off
Medical/Dental/Vision Plans: Starting the first of the month following hire date.
401(k) + Company Match
Profit Sharing
Flexible Schedule
Life and Disability Insurance
Employee Discounts, Employee Referral Bonuses