Sr. Manager, Field Application Scientist (BioProduction)

Thermo Fisher Scientific

2d • $119,000 - $177,000 • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: At Thermo Fisher Scientific, you'll guide a collaborative team of Application Scientists while supporting customer success and technical excellence. This leadership role combines scientific expertise with business understanding to deliver exceptional customer experiences and drive growth. You'll oversee pre- and post-sales technical support, manage customer education programs, and develop innovative solutions across our product portfolio. Working closely with cross-functional teams, you'll develop and implement initiatives to enhance customer satisfaction, optimize operational efficiency, and expand market presence. You'll support a culture of continuous improvement while mentoring your team to deliver outstanding technical support and customer service. This role offers the opportunity to make a significant impact on both customer success and team development while advancing scientific innovation. LOCATION: This is a customer facing position supporting Upstream Bioproduction clients located West of the Mississippi. Residency within this regional territory is required, no relocation assistance is provided.

Requirements

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in life sciences or related industry, with demonstrated technical expertise
• 3+ years of people management experience, including direct supervision of technical teams
• Proven track record of developing and executing strategic customer support initiatives
• Strong understanding of sales processes and customer relationship management
• Excellence in cross-functional collaboration and stakeholder management
• Outstanding presentation and communication skills
• Deep technical knowledge in relevant scientific applications and methodologies
• Experience with quality management systems and regulatory compliance
• Demonstrated ability to analyze business metrics and drive performance improvements
• Strong project management and organizational skills
• Proficiency in Microsoft Office suite and CRM systems
• Ability to travel up to 40-50% of time
• Experience managing customer education programs and technical training initiatives
• Track record of building and maintaining strong customer relationships
• Ability to translate complex technical information for various audiences

Nice To Haves

• Preferred Fields of Study: Life Sciences, Chemistry, Biochemistry, or related scientific field
• Additional languages beneficial

Responsibilities

• Oversee pre- and post-sales technical support
• Manage customer education programs
• Develop innovative solutions across our product portfolio
• Work closely with cross-functional teams to develop and implement initiatives to enhance customer satisfaction, optimize operational efficiency, and expand market presence
• Support a culture of continuous improvement
• Mentor your team to deliver outstanding technical support and customer service

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees