Field Application Scientist

ACROBIOSYSTEMS INC

9h • $75,000 - $90,000

About The Position

ACROBiosystems is a worldwide leader in developing and manufacturing recombinant proteins and critical reagents/assays to support drug development and clinical applications from target discovery and validation, candidate drug screening and optimization, CMC development, preclinical and clinical studies, commercial production, and companion diagnostics. We are committed to excellence in providing high-quality products and services, as well as accelerating the therapeutic development process. Our mission is to accelerate the development of target therapeutic drugs. We aim to be a cornerstone company in the life science and healthcare industry. We value the fast growth in a global market over a challenging time by excelling through quality, performance, and innovation, empowering our employees with trust, value, and respect, embracing diversity, and encouraging cross-functional collaboration and continuous learning. Job Summary We are seeking a Field Application Scientist to partner with us and contribute to our company's goals and our customers’ needs. The Field Application Scientist will provide technical support to customers in the Central US region. In this position, you will be responsible for responding to customer inquiries and offering technical solutions, as well as building and maintaining strong customer relationships.

Requirements

• M.S. or PhD degree in biotech, Ab development, immunology, protein chemistry, organoids, or related discipline required.
• 3+ years of experience in relevant laboratory techniques.
• Excellent written and verbal communication and presentation skills.
• Ability to manage and prioritize multiple projects around changing priorities.
• Strong analytical, critical thinking, and problem-solving skills.
• Dedication to providing great customer service.
• Process orientation with impeccable attention to detail.
• Passion to positively promote and drive success on company initiatives.

Nice To Haves

• Experience in applied science (antibody development, clinical research, diagnostics, customer-facing laboratory support) is a plus.
• Proficiency in Mandarin Chinese preferred.

Responsibilities

• Provide timely support for products and services by answering technical inquiries from customers through email, phone calls, online chat, and visits.
• Offer comprehensive technical solutions and escalate issues and problems where warranted.
• Summarize trends and emerging technologies such as technical tips, FAQs, and troubleshooting guides.
• Identify gaps /errors and recommend updates to technical content on the company website and internal files to improve accuracy and usability
• Present product and technical information at trade shows and customer field visits.
• Participate in product training and continuing education on new applications to stay cutting-edge in scientific technology.
• Lead technical trainings for internal teams.
• Travel within the territory 10-20% of the time.
• Other projects or responsibilities as may be required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees