Sr Manager, Experience Design

PayPal • Torrance, CA

1d • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job involves leading complex projects that enhance user experiences across various platforms. They participate in problem resolution by applying functional expertise and industry knowledge, developing methods for new assignments to improve processes. Responsibilities include collaborating with teams to implement global process improvements based on user insights and mentoring junior team members in user-centered design practices. Job Description: Essential Responsibilities: Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals Influence decision-making at the senior leadership level Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise Develop and deliver innovative strategies that benefit customers and product users Lead major business projects which impact the Experience Design job family Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends Mentor and guide junior team members in user-centered design practices. Expected Qualifications: 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Experience leading others Additional Responsibilities & Preferred Qualifications: The customer is at the center of everything we do at Venmo. As a leader in financial technologies, Venmo teams are cross-functional and inspired by the goal of improving the financial wellbeing of people and businesses around the world. Our cross-functional teams partner across the Venmo family of companies as one team to deliver unique and meaningful products for millions of customers around the world. As a Senior UX Manager within the Venmo.com Experience Design team, you will serve as a design leader who is accountable for the design strategy and execution at scale across various end-to-end experiences for consumers and our next-gen audience. You will guide your team and work with other senior leaders and cross-functional team members to build and deliver the best possible .com experience for our consumers looking to get the app and use other priority features. You will lead a focused team that has passion for designing intuitive cross-platform experiences leveraging prototyping techniques, empathy, and research with a test & learn mindset. You will help us find, develop and retain the world’s best design talent, and have a passion for coaching teams and guidingpartners in empathizing with customer problems. You will champion a “diagnose with data and treat through design” approach. You will report to the .Com Director of Experience Design and be a member of our diverse Global Design Organization where we use our design and research skills to inspire and influence across the company. We believe that different perspectives and backgrounds inside our team lead to innovation and inclusion in our product design. We advocate for meaningful and engaging experiences for our diverse customers. We support each other, learn from challenges, and have fun along the way.

Requirements

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Experience leading others
• 8+ years’ experience and 3-4 years managing direct reports
• Bachelor’s and/or Master’s Degree in the study of user experience, design, research or related fields
• Proven experience in leading, growing and inspiring highly talented and productive UX teams
• Complete UX skillset, to deliver excellence across products and platforms, mobile apps, financial services expertise an advantage
• Experience leading delivery, through feedback, design critique, presentation to program sponsors, planning and coordinating with partners where needed
• Familiarity and experience with standard design and prototyping tools, such as Figma, Miro and Adobe CS.

Responsibilities

• Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit customers and product users
• Lead major business projects which impact the Experience Design job family
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
• Mentor and guide junior team members in user-centered design practices
• Lead a team of designers, drive best practices in process and methodology and deliver against business and customer needs
• Guide UX efforts across teams, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders
• Hold team accountable to leverage and extend the use of design system, style guides, patterns and assets in the creation of UX deliverables
• Contribute to the wider UX & UX manager community, mentoring others, leveraging your strengths to help others grow

Benefits

• Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
• PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding.
• For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
• At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level