Sr. Manager, Enterprise Technology

LA28•Los Angeles, CA

6h•$105,000 - $140,000

About The Position

LA28 does not provide relocation assistance. LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles. Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them. Sr Manager, Enterprise Technologies Reporting to the Director, Platform Development & Business Intelligence, this operational and analytical position will play an instrumental role in the implementations and day-to-day management of key SaaS based enterprise solutions at LA 2028. As a Sr. Manager on the technology team, the candidate will work with departmental project stakeholders and be responsible for supporting the implementations, project-based tasks, and day to day management of key enterprise SaaS tools, including, but not limited to Salesforce Customer Relationship Management (CRM) and Business Intelligence Platforms like Tableau. The candidate should exhibit strong technical and project management skills, and the ability to manage multiple solutions at a rapid pace. The position will require cross functional collaboration and partnership to drive technical objectives.

Requirements

7+ years of hands‑on Salesforce experience (Sales Cloud, Service Cloud, Marketing Cloud depending on org needs)
2+ years experience leading a team of Salesforce admins, business analysts, or external Salesforce partners
Strong proficiency in Salesforce configuration (custom objects, flows, validation rules, dashboards, profiles, permission sets, etc.)
Solid understanding of Salesforce data models, automation, and platform architecture
Experience managing platform enhancements, release cycles, and backlog prioritization
Proven ability to partner with cross‑functional teams (e.g., Sales, Marketing, Service, IT)
Ability to translate business needs into technical requirements
Skilled in user training, documentation, and driving adoption
Change‑management experience for new features and processes
Ability to design and optimize CRM processes aligned with business goals
Strategic mindset with the ability to manage Salesforce roadmap and long‑term CRM vision
Strong Salesforce reporting and dashboard development skills
Experience with integrations, APIs, and middleware (e.g., MuleSoft or other ETL tools)
Familiarity with Agile methodologies and project management practices
Understanding of Salesforce CRM best practices
Familiar with project management software tools (e.g. Smartsheet, Jira, Azure DevOps)
Able to translate business requirements into technical requirements
Ability to work effectively in a cross-functional team environment, providing project management and supporting technical abilities for various projects and initiatives
Proven ability of building good interpersonal relationships with people across the organization, while balancing assertiveness and setting expectations with diplomacy
A collaborative mindset: someone who prioritizes the team and fosters a culture of high performance without ego
Ability to implement and manage change effectively
An excitement for the committee's mission of building the best Olympic and Paralympic Games, while thinking differently all along the way

Nice To Haves

Prior experience implementing new applications or features on Salesforce org via Agile methodology
Current certification as Salesforce Administrator strongly preferred
Salesforce Advanced Administrator and Platform App Builder certification a plus

Responsibilities

Support the end-to-end implementation of Sales Cloud, Service Cloud, and Experience Cloud, ensuring customized configurations meet specific organizational workflows and stakeholder requirements
Evaluate new Salesforce features and AppExchange technologies to support evolving business needs; review vendor RFPs and identify necessary system advancements within the Salesforce and Tableau ecosystems
Plan and manage application projects, overseeing requirements gathering and business process mapping specifically for CRM and partner portal (Experience Cloud) enhancements
Develop and maintain seamless integration between Salesforce Clouds and other enterprise business systems to ensure a unified data ecosystem
Analyze existing business processes to streamline workflows using Salesforce Flow and other native automation tools to increase organizational efficiency
Manage relationships with Salesforce-related vendors and consulting partners, ensuring contract deliverables and SLAs for managed services are consistently met
Serve as a technical lead for the enterprise-wide rollout of CRM apps and tools, collaborating across the organization to align the roadmap with departmental goals
Collaborate on the configuration and maintenance of Experience Cloud sites to enhance partner and client engagement, ensuring deep integration with core Sales and Service data
Develop comprehensive user training and documentation; triage system-related requests and provide day-to-day support for Salesforce and Tableau end-users

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