Workers Compensation

The IMT Group•West Des Moines, IA

60d•$119,000 - $170,000

About The Position

IMT Insurance is now hiring for the position of Sr. Manager / Director of Claims where you would be responsible for leading and managing Casualty/Workers Compensation claims operations. This role ensures timely, fair, and cost-effective resolution of claims, while driving strategic initiatives, regulatory compliance, team performance, and customer satisfaction. You will champion operational excellence, continuous improvement across respective claims divisions and a culture rooted in trust, integrity, and accountability. If youre interested in learning more about this opportunity, apply online today!

Requirements

Bachelors degree required; advanced degree, industry certifications, or a JD preferred
Minimum of 15 years of progressive experience in P&C claims, with at least 10 years in a leadership role with direct personnel oversight and management.
Specialized experience in Casualty/Workers Compensation claims is essential.
Extensive knowledge in claims management, insurance regulations, and industry best practices.
Proven leadership experience with the ability to inspire and develop high-performing teams.
Strong analytical, negotiation, and decision-making skills.
Excellent communication and interpersonal skills to manage internal and external relationships.
Ability to navigate complex situations and provide constructive feedback.
High level of professionalism, confidentiality, and organizational discipline.
Valid drivers license required.

Responsibilities

Lead the daily operations of the assigned claims division (Casualty/Workers Compensation).
Develop and implement claims strategies aligned with company goals and industry best practices.
Foster a high-performance culture focused on accountability, collaboration, and innovation.
Serve as a key advisor to senior leadership on claims trends, risks, regulatory, and opportunities.
Supervise and mentor claims managers, claims representatives, and support staff.
Establish performance metrics and conduct regular evaluations to ensure service excellence.
Provide guidance on complex, high-exposure claims and litigation matters.
Ensure claims are handled in accordance with company policies, procedures, and applicable laws.
Oversee resolution of escalated claims and manage complex litigation and settlement processes.
Direct and supervise litigation, department complaints, and regulatory inquiries.
Monitor regulatory changes and industry developments to ensure compliance and competitiveness.
Maintain legal, statistical, and operational reports for internal and external stakeholders.
Accountable for cost control, work force planning, results, and personnel of assigned claims division.
Serve as the company liaison with E&O carriers and reinsurance partners
Partner with finance and actuarial teams to analyze claims data and trends.
Recommend enhancements to claims processes, systems, and service models.
Identify and implement technology solutions to improve efficiency and accuracy.
Confidentiality and professionalism is required at all times.