Sr. Manager, Customer Strategy - SH

Kenvue•Summit, NJ

1d•Hybrid

About The Position

Kenvue is currently recruiting for a: Sr. Manager, Customer Strategy - SH What we do At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here. Role reports to: Dir Customer Strategy - Aveeno Baby Location: North America, United States, New Jersey, Summit Work Location: Hybrid What you will do The Senior Manager, Customer Strategy - Skin Health is responsible for managing the day-to-day activities of the sales team to achieve business objectives, coaching staff, and optimizing sales strategies. You will monitor performance, adjust plans as needed, and provide insights to drive growth while ensuring compliance with budgets and company policies:

Requirements

A minimum of a Bachelor’s degree or equivalent in Business, Marketing, Life Sciences, or a related field
A minimum of 8-10 years of progressive experience in sales management, customer strategy, or related roles
Proven ability to lead and develop multi-disciplinary teams with strong coaching and performance management skills
Exceptional communication skills, both written and verbal, with the ability to influence and collaborate across diverse teams and stakeholders
Strong proficiency in leveraging digital analytics, CRM platforms, and market research tools
Hands-on experience with strategic planning and execution, including data-driven decision making and market analysis
Strong financial acumen including budgeting, forecasting, and expense management experience

Nice To Haves

Proven ability to translate complex data into actionable strategies that drive customer engagement and business growth
Exceptional leadership skills with experience managing cross-functional teams and influencing stakeholders at multiple levels
Expertise in human-centered design thinking and brand strategy to align sales initiatives with customer needs and business objectives
Proficiency in project management methodologies and tools, with a track record of delivering complex projects on time and within budget
Advanced skills in digital collaboration platforms and software such as Adobe Creative Suite, Microsoft Office, and visual collaboration tools
Demonstrated ability to synthesize qualitative and quantitative research insights to drive innovative solutions and business growth
Strong organizational skills with a servant leadership approach, fostering team engagement and agile working practices
Excellent communication and storytelling abilities to effectively convey strategic visions and inspire teams and partners

Responsibilities

Lead the development and execution of innovative customer engagement and sales strategies tailored to the skin health market, leveraging data-driven insights and qualitative and quantitative research to anticipate and meet evolving consumer needs and achieve sales targets.
Collaborate cross-functionally with R&D, marketing, sales, design, communications, and research teams to design and implement customer-centric initiatives that enhance brand loyalty, integrate brand strategy, and drive sustainable growth.
Mentor and guide teams, including strategists and sales staff, to foster a culture of creativity, agility, continuous improvement, and enhanced performance through tailored development plans.
Analyze competitive landscapes, market trends, and sales results to proactively identify opportunities for differentiation, adjust strategies, and optimize outcomes in skin health solutions.
Spearhead the integration of emerging digital tools and platforms to create personalized customer experiences and optimize the product journey.
Manage project timelines, deliverables, budgeting, forecasting, and financial reporting activities with a focus on financial performance, stakeholder satisfaction, and high-quality execution.
Maintain and regularly update comprehensive business plans covering all assigned markets and regions, incorporating insights from market analyses and customer needs.
Communicate market intelligence and emerging trends to senior leadership, providing actionable recommendations to inform future business decisions.