Sr. Manager, Customer Account Management

Logitech • San Jose, TX

5d • Hybrid

About The Position

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. Logitech is seeking a transformational Senior Manager, Supply Chain – Customer Account Management to lead and scale a team focused on enabling growth and delivering world-class supply chain solutions for North America’s Direct accounts. This leader will drive AI-enabled planning and execution, foster deep customer-centric partnerships, and champion end-to-end supply chain operations to meet the evolving needs of our retail and etail customers. The ideal candidate thrives in a fast-paced, dynamic environment, embraces a growth mindset, and has expertise in Omni-channel growth, Social Commerce, and digital fluency. You will report to the Director of NAM Customer Supply Chain Operations and will be instrumental in shaping the future of fulfillment and customer service of Logitech. Your team is customer facing and partnering with the commercial organization to enable growth and scalability with world-class supply chain solutions.This is a hybrid role requiring 3 days in office each week. Flexibility of Location to hire includes San Jose, CA or Dallas, TX.

Requirements

• Strong expertise in end-to-end supply chain operations, with deep knowledge of forecasting, replenishment, and future-focused planning methodologies .
• Proven track record in customer-centric leadership, building transformative partnerships, and creating value through seamless operational execution.
• Visionary mindset with a passion for leveraging AI, data-driven strategies, and digital fluency to achieve breakthrough results.
• Experience in Omni-channel growth, Social Commerce, and leading agile teams in high-growth industries.
• High emotional intelligence paired with technical proficiency in influencing and collaborating across cross-functional teams and external partners.
• 12+ years of supply chain experience, including leadership roles managing managers.
• Proven expertise in end-to-end supply chain operations, forecasting, replenishment, and planning systems (Kinaxis experience is a plus).
• Experience in Omni-channel growth, digital commerce, and leveraging AI capabilities for process innovation.
• Strong analytical and decision-making ability, even with incomplete information.
• Exceptional communication and cross-functional leadership skills, with a demonstrated ability to build collaborative relationships internally and externally.
• Proven ability to multitask, prioritize, and deliver results in a dynamic environment.
• Customer-first mindset with a passion for driving continuous improvement and operational excellence.
• Industry experience in IT, technology, or consumer electronics preferred.
• Willingness to travel to customers, partners, and sales offices regularly.

Nice To Haves

• Industry experience in IT, technology, or consumer electronics preferred.
• Kinaxis experience is a plus

Responsibilities

• Lead and develop Customer Account Managers overseeing replenishment and supply chain operations, while driving scalability and operational excellence.
• Cultivate best-in-class customer relationships through Joint Business Planning (JBP), Quarterly Business Reviews (QBR), and forward-looking PSI (Production, Sales, Inventory) strategies.
• Bridge AI-driven planning innovations with seamless execution to deliver transformative customer experiences across retail, etail, and Omni-channel platforms.
• Champion supply chain best practices and push boundaries in fulfillment, leveraging AI and digital tools to unlock efficiencies and growth opportunities.
• Shape and influence organizational change by fostering collaboration across stakeholders and enabling impactful solutions that deliver consistent results.
• Establish win win supply chain partnerships with Customers

Benefits

• Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.
• Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees