Senior Corporate Relations Manager

Visa•Miami, FL

19h•Hybrid

About The Position

Visa is looking for a Sr. Manager, Cross-Border Communications to join their Enterprise Communications team. This role reports to the Senior Director, Strategy & Sales Communications and is responsible for shaping and activating a unified global narrative for Visa’s cross-border business, which focuses on enabling people to travel and shop across borders confidently and seamlessly. The Sr. Manager will lead day-to-day communications strategy and execution across internal and external channels, collaborating with Cross-Border leadership, Product, Sales, Marketing, and Regional Communications teams to drive impact, alignment, and visibility. Additionally, the role involves supporting the executive visibility of Visa’s global Head of Cross-Border and Global Sales & Commercial Operation. This highly collaborative position is for an experienced communications professional capable of translating complex strategy into compelling storytelling, enabling stakeholders, and bringing consistency, clarity, and momentum to one of Visa’s key growth priorities.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Strong experience developing strategic narratives and translating complex business strategies into clear, compelling messaging.
Experience in shaping belonging and diversity of thought communication strategies and serving as a trusted advisor to leaders.
A proven track record of partnering cross-functionally and influencing without direct authority.
Exceptional written and verbal communication skills, with sound judgment and attention to detail.
Ability to manage multiple priorities, adapt quickly, and operate comfortably in a fast-paced environment.
A collaborative mindset with a strong sense of ownership, accountability, and follow-through.
High-level of professional integrity and confidentiality.
Creative, positive, collaborative, and high-energy individual with an ability to execute.

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Experience supporting enterprise, product, or line-of-business communications preferred; payments, financial services, travel, or technology experience is a plus.

Responsibilities

Support the development and rollout of a global narrative and value proposition for Visa’s cross-border business, with a strong emphasis on travel and cross-border e-commerce.
Support development and execution of external communications plans that elevate Visa’s role in powering cross-border transactions.
Map and contribute to thought leadership opportunities, executive visibility, and presence at key industry events and conferences across priority verticals (e.g., travel, e-commerce).
Partner closely with Corporate Affairs, Marketing, and Regional Communications teams to amplify messages through owned and earned channels.
Educate and enable Visa employees on the cross-border strategy, priorities, and capabilities—through consistent positioning at global and regional employee events.
Create tailored content suited for various media platforms and integrate cross-border messaging across internal channels including Town Halls, Intranet, Viva Engage communities, leadership forums, and targeted updates.
Foster two-way dialogue through “Ask My Anything” sessions, feedback loops, and reverse town halls with employees to strengthen engagement and adoption.
Act as a central point of coordination for cross-border communications, aligning efforts across Product, Sales, VCA, Marketing, and Regional Comms teams.
Support the Cross-Border team’s culture and engagement, ensuring the organization stays aligned, informed and engaged.
Serve as a strategic advisor to the Cross-Border Leadership Team.
Define and track KPIs to measure effectiveness and impact of cross-border communications, including engagement, adoption, and contribution to business priorities.
Continuously identify opportunities to improve messaging, reach, and resonance based on feedback and performance insights.