Sr Manager Creative Studio
About The Position
Sr Manager Creative Studio (Client Engagement) (Enterprise / In‑House Creative Agency) Role Overview The Sr Manager Creative Studio is a senior client-facing leader within the in‑house creative agency, responsible for managing high‑impact relationships with internal business partners and leading the delivery of complex, cross‑functional creative and marketing initiatives. This role sits between executional client management and portfolio-level leadership. The Senior Manager, Client Engagement operates independently, partners with senior stakeholders, ensures operational excellence across workstreams, and contributes to strategic planning, prioritization, and growth of the in‑house agency model.
Requirements
- 5–8+ years of experience in client engagement, account management, or program leadership within an in-house agency, enterprise marketing organization, or equivalent environment
- Proven experience leading complex initiatives and managing senior internal stakeholders
- Strong executive presence with excellent written, verbal, and presentation skills
- Demonstrated ability to manage scope, budgets, timelines, and cross‑functional teams
- Highly organized, detail‑oriented, and comfortable operating in a matrixed organization
Nice To Haves
- Experience within large, enterprise or global organizations
- Familiarity with brand governance, intake models, prioritization frameworks, and operating models for in-house agencies
- Experience supporting integrated campaigns or large-scale brand initiatives
Responsibilities
- Serve as the primary day‑to‑day relationship owner for assigned internal clients, including senior marketing, business, and functional leaders
- Build trusted partnerships by deeply understanding business objectives, priorities, and enterprise constraints
- Lead client status meetings, planning sessions, and reviews with confidence and clarity
- Anticipate client needs, manage expectations, and proactively address risks and dependencies
- Lead the end‑to-end execution of complex creative and marketing initiatives across multiple workstreams
- Translate business goals into clear, strategic briefs that align brand standards, messaging, and channel requirements
- Partner closely with Project Management to manage scope, timelines, resourcing, and prioritization
- Ensure alignment across Creative, Strategy, Production, Media, and external partners as needed
- Oversee estimates, intake prioritization, and scope definition for assigned initiatives
- Track effort, budget, and scope against approved plans; manage change and escalation when required
- Ensure work adheres to enterprise governance, brand standards, and operational processes
- Contribute to client planning conversations with informed recommendations and solutions
- Apply understanding of enterprise strategy, brand architecture, and channels to improve outcomes
- Review creative work for quality, consistency, and alignment to objectives before delivery
- Mentor and guide Client Services Managers, Account Executives, or Coordinators
- Set clear expectations, provide feedback, and model strong client engagement fundamentals
- Act as a steady escalation point for delivery or relationship challenges
- Step in as coverage for Director‑level client engagement when needed
- Identify opportunities to expand or deepen engagement within existing internal client relationships
- Support roadmap planning, prioritization discussions, and internal pitch efforts
- Help internal clients navigate in‑house capabilities and processes to maximize value
Benefits
- health, dental, and vision insurance coverage
- employee wellness
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
