Sr Manager, Commercial Operations Seller Experience

PayPal•San Jose, CA

30d•Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Join our Seller Experience team within Commercial Operations to lead improvements across the opportunity-to-post-sales journey. You’ll partner with Sales, Tech, and Enablement to simplify workflows, align tools, and drive adoption - leveraging AI where possible to reduce manual effort and enhance productivity. This is a high-impact, cross-functional role focused on making it easier for our sellers to manage accounts, grow revenue, and deliver value throughout the customer lifecycle.

Requirements

Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Nice To Haves

Proven experience leading and developing high-performing teams, with a strong track record of people management in matrixed or cross-functional environments
Deep understanding of B2B sales and post-sales motions, including opportunity management, contracting, renewals, and account planning
Experience defining and improving end-to-end seller workflows across tools and functions (e.g., Sales Tech, RevOps, Enablement)
Proven ability to evaluate and integrate emerging technologies, including AI, into sales processes to drive simplification and scale.
Ability to translate seller pain points into scalable, seller-first process and system improvements
Strong cross-functional leadership skills, with experience influencing tooling roadmaps and operational change
Familiarity with enterprise sales systems and tools (e.g., Salesforce, CPQ, CLM, account planning platforms)
Experience contributing to or leading sales transformations efforts with intelligent automation or AI-based enhancements
Strong communication and storytelling skills to drive alignment, build trust, and mobilize action across diverse stakeholders
A continuous improvement mindset — able to drive global consistency while flexing to regional needs