Sr. Manager, Commercial CRM Solution Architect
About The Position
The Sr. Manager, Commercial CRM Solution Architect is responsible for designing, building, and optimizing scalable CRM solutions that support commercial field sales, patient services, medical, and operational business processes. This role bridges business strategy and technical execution—owning CRM architecture, integrations, and hands-on development while ensuring performance, security, and long-term scalability. The ideal candidate combines strong technical development skills with architectural thinking, stakeholder collaboration, and a deep understanding of CRM-driven business workflows and will help shape Travere’s long-term CRM strategy.
Requirements
- Bachelor’s degree in computer science, Information Systems, Engineering, or a related discipline.
- An equivalent combination of education, training, certifications, and relevant work experience may be considered in lieu of a formal degree, consistent with Travere Therapeutics hiring guidelines.
- 7+ years relevant experience in CRM development and solution architecture.
- Strong hands-on experience with an enterprise CRM platform (Veeva/Salesforce strongly preferred)
- Strong experience with: CRM data modeling and security design API-based integrations (REST/SOAP) Automation frameworks (flows, workflows, triggers, plugins) CI/CD pipelines and source control (Git)
Nice To Haves
- Prior experience with Commercial CRM systems in the Life science space recommended.
- Experience integrating CRM with patient hub vendors or specialty pharmacy systems.
Responsibilities
- Solution Architecture Design end-to-end CRM architecture aligned with business requirements and enterprise standards.
- Define data models, security frameworks, automation strategies, and integration patterns.
- Evaluate and recommend CRM platform capabilities, extensions, and third-party tools.
- Ensure scalability, performance, compliance, and maintainability of CRM solutions.
- Develop and configure CRM components including workflows, automation, custom objects, APIs, and UI elements.
- Build integrations with enterprise systems (data warehouses, marketing platforms, MDM, etc.)
- Familiarity with custom code (e.g., Apex, plugins, JavaScript, .NET, REST services) where platform configuration is insufficient.
- Manage deployment of pipelines, version control, and environment promotion cycles.
- Partner with business stakeholders to translate requirements into technical designs.
- Lead technical design sessions and solution reviews in conjunction with CRM vendor managed service teams.
- Provide estimates, technical documentation, and implementation plans.
- Act as a trusted advisor on CRM best practices and platform capabilities.
- Establish and enforce CRM development standards and best practices.
- Perform code reviews and solution validations.
- Support production issues, root-cause analysis, and continuous improvement.
Benefits
- Travere provides comprehensive total rewards offerings that demonstrate our commitment as a diverse, equitable, people-centric, and pay-for-performance organization.
- Our benefits include premium health, financial, work-life and well-being offerings for eligible employees and dependents, wellness and employee support programs, life insurance, disability, retirement plans with employer match and generous paid time off.
- Our competitive compensation package includes a combination of both cash compensation (base pay and short-term incentive) and long-term incentive compensation (company stock), designed to recognize, retain, and reward employees.
- Target Base Pay Range: $132,000.00 - $172,000.00
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
