Sr. Manager, Cloud Engineering

Jewelers Mutual • Raleigh, NC

4h • Hybrid

About The Position

As a Sr. Manager, Cloud Engineering, you will play a crucial role in driving the success of our cloud platform initiatives. You will be responsible for leading a team of cloud engineers. Your primary focus will be on ensuring the reliability, scalability, and performance of our infrastructure and applications. Why Jewelers Mutual Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent work experience.
• 3+ years of experience in managing a cloud infrastructure team.
• 5+ years of Cloud Engineering, Infrastructure Architecture, Server Engineering, DevOps, or a related role with a focus on Cloud platforms.
• Certifications in relevant technologies (Azure, AWS or Google Cloud Certifications, Windows or Linux Server Certifications, etc.) or equivalent work experience.
• Proven expertise in cloud platform management, automation and observability tools in cloud-native environments.
• Hands-on experience with Infrastructure as Code (e.g., Terraform) for provisioning and managing cloud resources.
• Strong background in observability tools (Azure Insights, DataDog, etc.) for monitoring, alerting, and logging.
• Experience with serverless architectures and security practices.

Nice To Haves

• Scaling large cloud applications across regions.
• Knowledge of security testing, access control, and data protection in cloud environments.
• Experience with chaos engineering to test and improve system resilience and incident response.

Responsibilities

• Lead and mentor a team of cloud engineers, providing guidance, support, and professional development.
• Set annual goals for the Cloud Engineering Team.
• Monitor progress of those goals throughout the year and provide performance reviews for your team.
• Preparation and management of the Cloud Engineering Team budget for employee and contractor headcount, training, cloud platform expenses and software tools.
• Investigate outages and perform after-action reviews to find root cause and prevent recurrence to maximize uptime.
• Define and document Cloud Engineering Team standards and tools with an emphasis on full automation, observability and high availability.
• Collaborate with development, infrastructure and product teams to ensure seamless integration of applications and infrastructure.
• Champion operational excellence and continuous improvement across your team and the entire technology organization.
• Architect, implement, optimize and maintain the cloud infrastructure across multiple environments.
• Leverage Infrastructure as Code (IaC) tools such as Terraform and Spacelift to ensure fully automated, repeatable and reliable processes that can easily scale across regions.
• Ensure Terraform code is secure and free from vulnerabilities using tools such as GitHub Advanced Security, Sonar Cube, etc.
• Act as a mentor, sharing best practices in automated cloud management and observability to cultivate an “automate everything” culture across teams.
• Develop and implement observability frameworks providing real-time insights into system health and performance.
• Develops and maintains operational metrics that promote transparency and demonstrate continuous improvement.
• Create actionable alerts and dashboards, empowering teams to monitor services effectively and respond proactively to issues.
• Design and execute failure scenarios, ensuring the platform can handle unexpected events and recover with minimal downtime.
• Perform annual disaster recovery tests to ensure critical systems can be recovered within the specified recovery time and recovery point objectives.

Benefits

• Hybrid work arrangements.
• A collaborative and supportive team culture where contributions matter, and continuous learning is encouraged.
• Competitive compensation and benefits, including healthcare, 401(k) matching, and generous paid time off.
• The opportunity to be part of a transformative team that will have a lasting impact on Jewelers Mutual’s success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager