Cloud Engineering Manager
About The Position
The Cloud Engineering Manager leads the organization's infrastructure engineering and support operations, overseeing cloud environments, security initiatives, and service desk functions. This role is responsible for driving modernization initiatives, infrastructure-as-code adoption, and automation strategies that reduce operational burden and increase system reliability. The ideal candidate will build and mentor engineering teams, improve observability and incident response capabilities, and align technology investments with business outcomes while managing relationships with managed service providers and technology vendors.
Requirements
- 10+ years of progressive experience in IT infrastructure, cloud, and systems engineering roles.
- 3+ years in a leadership or senior technical oversight role, managing infrastructure, operations, or service delivery.
- Strong hands-on experience with Microsoft Azure (identity, compute, networking, security, monitoring).
- Experience supporting hybrid environments (cloud and on-prem).
- Proven ability to work effectively with managed service providers and external vendors.
- Strong background in Windows Server, Active Directory, Microsoft 365, and endpoint management.
- Demonstrated experience with automation and scripting (PowerShell strongly preferred).
- Solid understanding of IT security best practices, compliance concepts, and risk mitigation.
- Experience leading or participating in major incidents, infrastructure upgrades, and system migrations.
- Strong documentation, communication, and cross-functional collaboration skills.
- Ability to balance hands-on technical depth with operational oversight and leadership responsibilities.
Nice To Haves
- Azure certifications (AZ-104 or higher).
- Experience with monitoring and observability tools (e.g., Azure Monitor, Sentinel, SolarWinds, Datadog).
- Familiarity with ITIL processes, incident/problem/change management.
- Prior experience in regulated or security-sensitive environments.
- Experience modernizing legacy infrastructure into cloud-first or hybrid models.
Responsibilities
- Provide overall leadership and oversight for cloud infrastructure, on-prem systems, security operations, and the IT support desk.
- Own Microsoft Azure strategy and day-to-day oversight, including identity, compute, networking, security, and monitoring.
- Manage and prioritize work across infrastructure engineering, cloud services, endpoint management, and help desk operations.
- Serve as the primary technical liaison with the Managed Service Provider (MSP), ensuring SLAs, performance metrics, and service quality are met.
- Lead vendor management activities including contract review, renewals, cost optimization, and solution evaluations.
- Oversee information security posture in partnership with internal stakeholders and third-party providers (MFA, patching, endpoint protection, monitoring).
- Establish and enforce operational standards, documentation, and escalation procedures.
- Drive automation and modernization initiatives using PowerShell, scripting, and cloud-native tooling to reduce manual workload.
- Oversee incident response and problem management, including root-cause analysis and post-incident remediation.
- Ensure high availability, disaster recovery, backup, and business continuity across all platforms.
- Collaborate with leadership on technology roadmap planning, infrastructure investment decisions, and risk management.
- Mentor and support technical staff; set expectations for performance, accountability, and professional growth.
- Maintain visibility into infrastructure health through monitoring, reporting, and capacity planning.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
