Sr. Manager, Change Management (Technology Transformation)
About The Position
The Sr. Manager, Change Management is a critical leadership role responsible for driving the successful transformation plan for a multi-year, enterprise-wide Epic transformation. This leader will design, execute, and govern the comprehensive change management strategy, with a primary focus on communicating the strategic purpose, vision, addressing organizational and individual impacts, and guiding employees and external stakeholders through the technology and business transitions. They will partner with functional stakeholders, ensure rapid internal (end user) & external (customer) adoption, high utilization, and proficiency with the new clinical and operational technology systems and associated business processes. This hands-on change agent will focus specifically on minimizing disruption, maximizing employee readiness, and integrating new ways of working across clinical, lab operations, patient services, commercial teams, and external provider/patient channels. This leader will support stakeholder development of Organizational Agility change skills and capabilities in inspiring, engaging, preparing and supporting people through transformations. This role requires a strategic thinker, strong collaborator, with deep execution experience in large-scale technology deployments, ideally within the medical/diagnostics industry. The Sr. Manager will work from Quest Diagnostic's Secaucus, NJ HQ. The position is hybrid (3 days in office) and travel will be 25-50%.
Requirements
- 10+ years of experience in Change Management, Organizational Development, or Program Management within large, complex organizations
- Minimum 5 years of direct, hands-on experience leading change management for major ERP (SAP, Oracle) or EHR (Epic, Cerner) system implementations
- Proven ability to manage change across thousands of users spread across multiple geographies and diverse functional roles (e.g., clinical, technical)
- Exceptional communication (written and verbal), presentation, and interpersonal skills.
- Expert proficiency in organizational change methodologies (e.g., ADKAR, Prosci)
- Demonstrated ability to influence senior executives
- Ability to utilize process improvement methodologies (Lean, Six Sigma) to integrate process change into the change management approach
- Bachelor’s degree in Business Administration, Industrial & Organizational Psychology, Human Resources, or a related field
Nice To Haves
- Direct experience with Epic implementation, optimization, or large-scale upgrades
- Master’s degree in Organizational Development, Business Administration (MBA), or a relevant advanced degree
- Project Management Professional (PMP) or equivalent certification (e.g., PgMP)
- Prosci Certification or a recognized equivalent change management methodology certification
- Epic Certifications (e.g specific application certs or Epic Certified Analyst/Project Manager)
Responsibilities
- In alignment with Quest's Organizational Agility Program, design and execute a holistic, people focused phased change management strategy utilizing models such as ADKAR or Kotter's 8-Step Process or People Centered Implementation (PCI)) encompassing communications, sponsor roadmap, stakeholder engagement, training, readiness assessments, and resistance management for all impacted groups.
- Converge people, process, systems & technology to benefit the internal end-users and external customers
- Assess the downstream impact on patients, provider, partners, payors and employees and develop strategies to manage their interaction with the Epic systems.
- Conduct comprehensive Change Impact Assessments (CIA) by role and process, quantifying the scope of change and identifying specific training and communication needs.
- Establish and monitor adoption metrics, user satisfaction scores, and proficiency levels post-go-live, adjusting interventions as necessary.
- Develop transparent internal and external communications to build awareness, maintain excitement, manage expectations and ensure stakeholder engagement.
- Proactively identify areas of potential resistance (cultural, technical, or process-related) and develop targeted countermeasures.
- Maintain inventory of changes across different business & stakeholder groups.
- Establish feedback loops and rapid response teams to address adoption challenges during deployment waves.
- Build and manage a dedicated change ambassador network of change agents & super users
- Align change plan to all program/project timelines and governance standards.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- Blueprint for Wellness healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 MyDay off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities and so much
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
